Guest Services Supervisor, Kruger Np Area: Salary

4 months ago


Mpumalanga, South Africa Cedar Wood Recruitment Full time

-Permanent
Mpumalanga
Posted 1 day ago

**Cedar Wood Recruitment is now recruiting for a Guest Services Supervisor at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo, rhinoceros, elephant, lion and leopard. The lodge operations are highly professional providing efficient guest experiences within a fun-loving and outgoing atmosphere which is typical of the group. A hands-on approach is therefore expected of all team members.**

**Key Performance Areas**
- This role covers the day-to-day operations of the Lodge. The role requires co-ordination of the guests stay, ensuring that from arrival to departure they experience an authentic and memorable time. This will include overseeing and hosting meals, orientation of the lodge and the rooms on arrival, booking activities, engaging with guests, delivering bespoke service and special touches and making guests feel comfortable and at home. We value feedback and put a lot of emphasis on responding to feedback in the running of all aspects of the lodges. The part you play is ensuring that from arrival to departure guests’ expectations are anticipated, met and exceeded where possible._
- Primarily hosting and guest interaction
- Maintain hosting standards and overseeing service
- Be present at all times in the guest areas
- Serve drinks at the bar and at meals
- Set up and host bush functions from time to time
- Check rooms are prepared according to standard prior to guest arrival
- Liaise between lodges and departments about guest movements and requirements
- Work with the team and plan duties together, support where needed
- Be flexible and move between lodges
- Assist in lodge operations when not occupied with guests
- Play your part in ensuring guests get the Company and brand experience at its best
- Maintain a high level of hygiene in line with statutory requirements

**Requirements: Qualifications, Skills, Knowledge, Experience**
- South African citizen
- Preferably 2 years’ experience in 5-Star establishments
- Hotel or Tourism School (or similar qualifications)
- Hosting experience ie. maître, waiter, barman
- Wine knowledge (preferable but not essential)
- English speaking, fluent in written English
- Driver’s license essential
- Basic computer knowledge
- Experience of stock taking and stock control

**Personal/Professional Attributes**
- A passion for people and making conversation
- Anticipating guests needs and facilitating the small touches that enhance the guest experience
- Hands-on approach
- Willing to work long hours
- Good communicator
- Sensitive to cultural issues and patient with colleagues
- Excellent social and interpersonal skills
- Sense of ownership and pride for the guest experience
- Attention to detail
- Flexible attitude and willing to take on tasks as necessary
- Able to interact with guests and behave appropriately
- Highly sociable and confident when meeting new people and able to entertain and host
- Ability to plan and organise
- A sense of fun and understanding of the Virgin way of doing things
- Realistic expectations of bush life
- Well-groomed and a good sense of personal hygiene

**Remuneration and Package**
- Permanent employment
- Basic monthly salary to be discussed at client interview
- Live-in basic furnished accommodation (possible sharing)
- Free wi-fi
- Meals whilst on duty
- R1167 monthly allowance over and above salary
- Medical Aid - Company contribution 50% (after 3-month successful probation period)
- Pension Fund - Company contribution 50% (after 3-month successful probation period)
- 1% company revenue gratuity
- Share of gratuities left by guests
- 20 bed nights for family and friends annually at R750 ppp night (after 3-month successful probation period)
- Uniform allowance (after 3-month successful probation period)
- 2 x Group health club memberships (after 3-month successful probation period)
- Leave cycle: 4 weeks on and 2 weeks off

**Job Features**:
**Job Category**:
Guest Services Supervisor



  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    -Permanent Mpumalanga Posted 1 day ago **Cedar Wood Recruitment is now recruiting for a Trails Guide at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to observe buffalo,...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    -Permanent Mpumalanga Posted 1 day ago **Cedar Wood Recruitment is now recruiting for a Concierge Airstrip Administrator at a private “Big Five” game reserve adjacent to the Kruger National Park. There are two world renowned lodges within the reserve which form part of an international portfolio of exclusive lodges. The area is an excellent place to...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment** is currently assisting an intimate 5* Lodge in Mpumalanga to recruit a vibrant and energetic **GUEST SERVICES SUPERVISOR /TRAILS GUIDE COUPLE **to join their team. **Partner - Guest services Supervisor** - Diploma or Degree in Hospitality or equivalent beneficial. - At least 2 years’ experience in a similar position in a...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **Exciting Opportunity: Management Couple for a Luxury Safari Lodge** Kendrick Recruitment is thrilled to present a unique and exciting opportunity for a dynamic Management Couple to join a prestigious luxury safari lodge in the heart of Africa. If you and your partner are passionate about wildlife, hospitality, and adventure, this role offers a chance to...

  • Camp Manager

    3 weeks ago


    Mpumalanga, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a passionate and experienced Camp Manager for a prestigious lodge in the Greater Kruger Region. Our client is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily, and care for the sustainability...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Front of House/Receptionist** **Luxury Lodge - Greater Kruger Area** **Requirements**: - Minimum education requirement: Grade 12. - Previous experience in front-of-house or lodge operations in a 4/5-star environment advantageous. - Proficient in computer skills; willingness to learn new operating systems such as...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Assistant Management Couple** **5* Safari lodge - Kruger Area, Mpumalanga** A position has just opened for an Assistant Management couple at a stunning Safari Lodge in a private game reserve near Kruger. The couple must have good management experience in luxury safari lodges with a great all-rounder type...

  • Service Supervisor

    3 months ago


    Mpumalanga, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy-Service Supervisor** Luxury Lodge - Mpumalanga **Requirements**: - Degree or equivalent from a reputable & recognized Hotel School (Advantageous) - At least 10 years’ experience in a luxury environment - Good understanding of all functions within a lodge operation, especially Food and Beverage - Hosting and guest...


  • Mpumalanga, South Africa Hospitality Jobs Africa Full time

    As a Lodge Management Couple, you will be responsible for the overall management and administration of the lodge, ensuring exceptional guest experiences and operational efficiency. Your duties will include: Overseeing all aspects of lodge operations, including guest services, housekeeping, maintenance, and F&B. Managing and supervising lodge staff,...

  • Field Guide mpumalanga

    3 months ago


    Mpumalanga, South Africa HotelJobs.co.za Full time

    **Responsibilities**: - Ensures the highest quality of game experience for the guests. - Hosts guests in line with Standard of Excellence. - Shows an exceptional appreciation and sensitivity to the environment at all times. - Ensures that guest and staff safety is always a priority. - Communicates with Front of House staff to ensure the best possible...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **Employer Description** A 4 Star Lodge which accommodates up to 15 guests. Located in Marloth Park near the Kruger National Park. The lodge offers its guest a full English Breakfast Service and 3 Course Set menu dinner every evening. Lunch by arrangement only. Our client is seeking a Management Couple for a Lodge of theirs in Marloth Park. **He**: Will...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    **Employer Description** 18 roomed 5 star game lodge in Kruger - To ensure the efficient and profitable running of all F&B outlets - To ensure that all guests receive consistent and satisfactory product and service delivery in line with established 5-star standards. - Maintain responsibility for sales, expenses and profit goals as outlined in the food &...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    Lodge Management Couple required **Requirements**: - Hospitality Management Diploma or at least two years lodge management experience. - Excellent leadership, communication and organizational skills. - Able to perform under pressure with a high sense of responsibility. - Be innovative and creative. - Ability to train and mentor staff. - Be passionate about...


  • Mpumalanga, South Africa Cedar Wood Recruitment Full time

    -Permanent Mpumalanga Posted 4 weeks ago Lodge Management Couple required **Requirements**: - Hospitality Management Diploma or at least two years lodge management experience. - Excellent leadership, communication and organizational skills. - Able to perform under pressure with a high sense of responsibility. - Be innovative and creative. - Ability to...

  • Experienced Head Guide

    3 months ago


    Mpumalanga, South Africa Hospitality Jobs Africa Full time

    Lead and inspire our guiding team, fostering pride and professionalism. Ensure excellent guest experiences through effective communication and exceptional guiding skills. Support research initiatives and mentor young guides, sharing knowledge and fostering growth. Contribute to product development, including cycling trails, to enhance guest...


  • Mpumalanga, South Africa MECS Africa Full time

    South Africa, Mpumalanga Our large coal and heavy minerals mining client is currently recruiting for a Construction Supervisor to manage contractor construction supervisors for a project or area within a project, controlling all contractor activities via a multi-disciplinary team for the construction execution of the project on site. Contract position -...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    . **Requirements**: - Previous experience in a similar role, preferably in a luxury lodge or hotel setting, is required. - Experience in customer service, hospitality management, and team leadership is crucial. - A degree or diploma in hospitality management or a related field is an added benefit. - Excellent communication skills are essential for...


  • Mpumalanga, South Africa MECS Africa Full time

    Our large coal and heavy minerals mining client is currently recruiting for a Site Supervisor, Electrical to manage Contractor Construction Supervisors for a project or area within a project, controlling of all contractor activities via a multi-Disciplinary team for the construction execution of the project on site. 12 Months Contract Position Location -...


  • Mpumalanga, South Africa HotelJobs.co.za Full time

    Safari JOBS is searching for a Technical Services Manager for a world renowned 5* safari property situated in a prime area of Mpumalanga. The main role of the Technical Services Manager is to be responsible for the management of environmental plans, the assessment of assets, the property security, and the management of the maintenance team, in line with OHS...


  • Mpumalanga, South Africa MECS Africa Full time

    South Africa, Mpumalanga - R 75 000 Our large coal and heavy minerals mining client is currently recruiting for a Site Supervisor, Electrical to manage Contractor Construction Supervisors for a project or area within a project, controlling all contractor activities via a multi-Disciplinary team for the construction execution of the project on site. 12...