Quality Assurance Agents

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

Talksure is a well-established company seeking a Quality Assurance Agent to join our team. This role involves evaluating customer interactions and providing accurate feedback to ensure exceptional customer experiences.Key Responsibilities:Evaluate customer calls to determine quality and identify areas for improvementProvide constructive feedback to customer...

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or...

Talksure Quality Assurance Agent OpportunityWe are seeking a highly skilled Quality Assurance Agent to join our team at Talksure.Key Responsibilities:Develop and implement scorecards to provide accurate feedbackAssess and evaluate calls to ensure quality standards are metProvide constructive feedback to team membersIdentify and report trends and patterns in...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! - Full Training...

**Job Classification** - Job Family- Credit - Career Stream- Credit Management - Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To evaluate the quality of calls made by call centre agents in line with Nedbank policy. **Responsibilities**: - To meet target by listening to randomly selected calls per agent. - Identify...

At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...

We are on the lookout for an Assurant Agent in Durban North As an Assurance Agent, you will be responsible for: - Regular Customer Updates with Notes - Log in to the Vision system daily in order to keep up to date with changes and lead times - Identify any repair delays timeously - Manage client expectations by informing customers promptly about changes in...

We’re looking for a Quality Assurance Agent to join our team! In this role, you will assess agent performance, ensure adherence to quality standards, and provide actionable feedback to improve call handling and customer interactions. Key Responsibilities: - Monitor and evaluate agent calls for compliance and quality. - Provide feedback and coaching for...

We’re looking for a Quality Assurance Agent to join our STI team! In this role, you will assess agent performance, ensure adherence to quality standards, and provide actionable feedback to improve call handling and customer interactions. Key Responsibilities: - Monitor and evaluate agent calls for compliance and quality. - Provide feedback and coaching...

Quality Assurance Technologist Job Description:We are seeking a talented individual with relevant skills and experience to join our Quality Assurance department as a Quality Assurance Technologist.Key Responsibilities:Develop and implement a quality plan to ensure adherence to quality standards for the supply chain.Manage and maintain designated quality...

Job Title: Quality Assurance ManagerReporting to: Manager, Quality AssurancePronel Personnel is seeking a Quality Assurance Manager to lead the quality assurance function in our client's laboratory. The successful candidate will be responsible for ensuring the quality of our client's products and services by developing, implementing, and maintaining quality...

Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...

Job Title: Quality Assurance EngineerExecustaff is seeking a highly skilled Quality Assurance Engineer to join our team. As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Analyzes customer complaints and develops reports.Investigates internal and external quality...

Quality Assurance ManagerWe are seeking a highly skilled Quality Assurance Manager to join our team at Dante Personnel Mpumalanga. The ideal candidate will have a degree in Engineering, Quality or Operations Management and a minimum of 3 years of experience in a similar role within the Automotive industry.Key Responsibilities:Develop and implement quality...

Role Overview: We are seeking a skilled Quality Assurance Supervisor to join our team at Tower Group.About the Role: As a Quality Assurance Supervisor, you will be responsible for ensuring the quality of our products and services, ensuring compliance with regulatory requirements, and implementing quality control measures to improve our overall...

Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team at Execustaff in the Durban area.Investigate customer complaints and develop reports.Conduct internal and external quality audits.Ensure quality standards are met in product inspection and testing.Develop and implement quality control measures.Maintain customer...

Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Quality Assurance department. We are looking for talented individual with relevant skills and experience for a Quality Assurance Technologist, which is based in Premier. The successful candidate will report directly to the Manufacturing Manager. Key Pupose: To develop, implement,...

**Role 1** Job Title**:Quality Assurance Assessor** Market related salary from R 6 000 Experience relevant to the position - Matric Certificate - Excellent Listening skills and attention to detail - Analytical skills - Microsoft Office/Excel skills - Report writing skills - Team motivational skills Primary Job roles and responsibilities - Listening to...

Job Title: Quality Assurance SpecialistTop Recruitment (Pty) Ltd is seeking an experienced SHEQ Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and safety in our operations.About the Role:Develop and implement quality assurance procedures to ensure compliance with regulatory...