Quality Assessor
2 weeks ago
We’re looking for a Quality Assurance Agent to join our STI team In this role, you will assess agent performance, ensure adherence to quality standards, and provide actionable feedback to improve call handling and customer interactions.
Key Responsibilities:
- Monitor and evaluate agent calls for compliance and quality.
- Provide feedback and coaching for performance improvement.
- Maintain detailed records of assessments.
**Requirements**:
- Excellent attention to detail.
- Strong communication and feedback skills.
- Previous call center experience is a plus.
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Facilitator Assessor
4 months ago
Durban, South Africa FROGG Recruitment Full time**Facilitator Assessor Durban** Our client is looking for a Facilitator Assessor with 3+ years’ experience in a similar experience. Must be Fluent in English, Xhosa, and Zulu. **Salary**: Depends on the experience and Qualification **Minimum Requirements**: A relevant qualification in Education, Training, or a related field on NQF 5 and higher Assessor...
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Quality Assurance Assessor and Junior Claims
1 month ago
Durban, South Africa Shackleton Life Full time**Role 1** Job Title**:Quality Assurance Assessor** Market related salary from R 6 000 Experience relevant to the position - Matric Certificate - Excellent Listening skills and attention to detail - Analytical skills - Microsoft Office/Excel skills - Report writing skills - Team motivational skills Primary Job roles and responsibilities - Listening to...
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Quality Assessor- French/ Spanish Agents Required
3 months ago
Durban, South Africa Connect iQ Full time**Job description** **FRENCH/SPANISH QUALITY ASSESSORS REQUIRED** **Benefits at Connect iQ;** - Amazing company culture - Permanent contract - Extremely Competitive basic salary + bonus - Annual salary review - Monday - Friday (8am to 5pm) - Medical aid after 3 months - 13thcheque based on performance - Excellent reward and recognition programme - Free...
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File Assessor
4 months ago
Durban, South Africa Aloecrest Heart Centre Full timeThe File Assessor will be responsible for assessing patient files for accurate accounting with Scale of Benefits and ARS Contracts as well as assisting the Quality Review department. SKILLS PROFILE EDUCATION - Grade 12 or equivalent NQF level 4 qualification WORK EXPERIENCE - Minimum of 3 years’ experience using Scale of Benefits and ARS contracts -...
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Contract Assessors
1 month ago
Durban, South Africa STADIO Higher Education Full timeJoin the Stadio School of Education team as a contract assessor (marker) in the following programmes: **Programmes**: BEd (Foundation phase teaching) BEd (Intermediate phase teaching) **Disciplines**: Afrikaans Arts education - visual; music; movement Foundation phase - beginning knowledge; physical education and sport Teaching practice **Key roles and...
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Quality Assessor
4 weeks ago
Durban, South Africa Konecta Full timeinteractions. The assurer will also be responsible for facilitating coaching sessions, calibration/group sessions regarding our quality programs, weekly TM catch ups and general feedback of findings. Participating in internal/external calibrations. Application Deadline: 2024/09/06
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Contents Assessor
5 months ago
Durban, South Africa OUTsurance Full timeCompany Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...
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Clinical Coding Quality Assessor
4 months ago
Durban, South Africa JOINT MEDICAL HOLDINGS Full timeThe incumbent will be responsible in collaboration with hospital case management teams, for liaising between the patients, medical doctors and medical schemes in Order to provide clinical coding that is updated in accordance with the patient response to treatment in order to receive reimbursement from funders. The incumbent will assess clinical statements...
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Case Management Quality Assessor
4 months ago
Durban, South Africa City Hospital Joint Medical Holdings Full timeKEY PERFORMANCE AREASWork with billing departments to achieve clinical coding excellence on all patient files. Application of clinical and coding knowledge to effectively assign and sequence all ICD 10 and CPT codes for services rendered for each patient event.Read and analyse records from all available digital and other resources for accurate and...
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Complaints Assessor
7 days ago
Durban, South Africa eThekwini Full timeTo provide operational support in combating fraud, corruption and maladministration within the Council to ensure a clean and accountable administration.This post reports to MANAGER (QUALITY ASSURANCE & TECHNICAL SUPPORT)
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I.t Learning Facilitator
2 days ago
Durban, South Africa Nudle Full timeWe are seeking a skilled I.T Training Facilitator to deliver engaging and effective virtual reality training sessions. The facilitator will be responsible for guiding learners through VR experiences, ensuring they understand and utilize the technology effectively. Key responsibilities include preparing and setting up VR equipment, leading hands-on training...
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Head of Culinary Arts Department
1 week ago
Durban, KwaZulu-Natal, South Africa Invictus Education Group Full timeJob Title: Head of Department Culinary ArtsThe International Hotel School Durban Campus is seeking a highly skilled and experienced professional to lead the Culinary Arts and Patisserie department.Key Responsibilities:Manage the quality of provision, support, and compliance within the department.Conduct lectures and practical kitchen sessions, ensuring...
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Head of Culinary Arts Department
3 days ago
Durban, KwaZulu-Natal, South Africa Invictus Education Group Full timeJob Title: Head of Department Culinary ArtsWe are seeking a highly skilled and experienced professional to lead our Culinary Arts department. The successful candidate will be responsible for managing the quality of provision, support, and compliance within the department.Key Responsibilities:Manage the Culinary Arts department provision and...
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Complaints Resolution Specialist
1 week ago
Durban, KwaZulu-Natal, South Africa eThekwini Full timeJob Title: Complaints AssessorTo provide operational support in combating fraud, corruption and maladministration within the Council to ensure a clean and accountable administration.Key Responsibilities:Support the Council in preventing and detecting fraud, corruption and maladministration.Contribute to the development and implementation of strategies to...
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Head of Department: Culinary Arts
3 weeks ago
Durban, KwaZulu-Natal, South Africa Invictus Education Group Full timeJob DescriptionJob SummaryThe Invictus Education Group is seeking a highly skilled and experienced individual to fill the role of Head of Department: Culinary Arts. As a key member of our team, you will be responsible for managing the quality of provision, support, and compliance within the Culinary Arts and Patisserie department.Key ResponsibilitiesManage...
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Head of Department Culinary Arts
1 week ago
Durban, South Africa Invictus Education Group Full timeThe International Hotel School Durban Campus is looking for a Head of Department: Culinary Arts.The purpose of the role is to manage the quality of provision support and compliance within the Culinary Arts and Patisserie department.Qualities: Patient and mentoring abilities Problem solver Service orientation Passion...
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Culinary Arts Department Head
2 weeks ago
Durban, KwaZulu-Natal, South Africa Invictus Education Group Full timeJob Opportunity: Head of Department - Culinary ArtsThe International Hotel School, Durban Campus, is seeking a highly skilled and experienced professional to lead the Culinary Arts and Patisserie department as Head of Department.Key Responsibilities:Oversee the quality of provision and support within the departmentManage stock and inventory control, ensuring...
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Head of Department: Culinary Arts
3 months ago
Durban, South Africa Invictus Education Group Full timeThe International Hotel School, Durban Campus is looking for a Head of Department: Culinary Arts.The purpose of the role is to manage the quality of provision, support and compliance within the Culinary Arts and Patisserie department.Qualities:· Patient and mentoring abilities· Problem solver· Service...
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Head of Department: Culinary Arts and Patisserie
3 weeks ago
Durban, KwaZulu-Natal, South Africa Invictus Education Group Full timeThe Invictus Education Group is seeking a highly skilled and experienced professional to fill the role of Head of Department: Culinary Arts and Patisserie.Key Responsibilities:Manage the Culinary Arts and Patisserie department, ensuring the delivery of high-quality provision and support to students.Oversee the implementation of academic compliance within the...
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Motor Assessor: Kzn
3 months ago
Durban, South Africa Telesure Investment Holdings Full time**ABOUT THE COMPANY** Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long - and short-term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits...