Quality Assessor

2 weeks ago


Durban, South Africa Universal Call Centre Full time

We’re looking for a Quality Assurance Agent to join our STI team In this role, you will assess agent performance, ensure adherence to quality standards, and provide actionable feedback to improve call handling and customer interactions.

Key Responsibilities:

- Monitor and evaluate agent calls for compliance and quality.
- Provide feedback and coaching for performance improvement.
- Maintain detailed records of assessments.

**Requirements**:

- Excellent attention to detail.
- Strong communication and feedback skills.
- Previous call center experience is a plus.


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