Quality Assurance Agent Mr Price Money

2 days ago


Durban, South Africa Mr Price Group Full time

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained.

**a day in your life?**

**QA Monitoring**:

- Monitor and review call Centre agents’ compliance to the respective process and systems and address areas where risks are identified.

**Feedback & Coaching**:

- Provide feedback on call Centre agents QA standards to relevant stakeholders to determine consistency and compliance.

**what experience we’re looking for?**
- Grade: 12
- 3-4 Years’ Experience in a Call Centre.
- Additional Language advantageous.

**about us**

**more about who we are



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