Quality Assurance Agent

Are you passionate about ensuring exceptional customer experiences? Do you have an eye for detail and a strong commitment to maintaining high-quality standards? Join our dynamic team as a Quality Assurance Agent at our thriving international BPO! We are seeking dedicated professionals to help us deliver top-notch service to our global clientele. As a...

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

**purpose** The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **key responsibilities** - **QA Monitoring**: - Monitor and review call centre...

**About us** Urban Lifestyle Rewards is a small business in UMHLANGA PLAZA. We are professional, agile, and our goal is to Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment....

Debt Solution SA is recruiting for a Quality Assurance Agent To join our team in our Essenwood offices **DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to Team...

Debt Solution SA is recruiting for a Quality Assurance Agent To join our team in our Essenwood offices **DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to Team...

**Vacancy** 2 X Quality Agent required!!! **Job description** **Key Responsibilities**: - Identify areas of non-compliance and opportunities for improvement. - Documenting and reporting product or service quality levels. - Communicating with other team members to solve problems - Effective communication and interpersonal skills - Able to use Microsoft...

**purpose** The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **key responsibilities** - **QA Monitoring**: - Monitor and review call centre...

Debt Solutions SA is looking for Quality Assurance Agents

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...

**MAIN PURPOSE OF THE ROLE** Oversee and manage the day-to-day operations of a Quality Assurance team. **DUTIES AND RESPONSIBILITIES** **To ensure customer satisfaction through monitoring agent interaction with the customer.** - Collate and distribute send reports - Liaise with sales departments - Analyse and monitor sales agent trends - Audit sales and...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! - Full Training...

Synergy has rebranded and were now trading as **NUTUN CX.** We are currently recruiting for Experienced QA agents! If you have: - **1 Year QA experience** within an international call centre - Matric/ Grade 11 - Excellent communication skills Must be able to work shifts and travel between Umhlanga and Central Town. **Salary**: R5,250.00 - R6,250.00 per...

At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...

We are on the lookout for an Assurant Agent in Durban North As an Assurance Agent, you will be responsible for: - Regular Customer Updates with Notes - Log in to the Vision system daily in order to keep up to date with changes and lead times - Identify any repair delays timeously - Manage client expectations by informing customers promptly about changes in...

**Technical ~ Risk Management** **Durban** ***: **QUALITY ASSURANCE OFFICER DURBAN R20 000 PM** Our client in Durban has an exciting opportunity for a Quality Assurance Officer The term quality assurance in higher education is increasingly used to denote the practices whereby academic standards are determined, maintained and improved. This definition...

Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...

As a leading service provider in quality assurance solutions, _Connect iQ_ based in Mount Edgecombe requires a Quality assurance agents - Contact centre based. **_Purpose of the role: _** - To provide strategic direction and leadership to the business, and to embed a culture of innovation to ensure the client’s growth and sustainability - The main...

Job Summary:The Quality Assurance Engineer at Prostaff Holdings is responsible for ensuring that our laboratory operations meet the highest standards of quality and accuracy. This role requires strong analytical and problem-solving skills, as well as the ability to work independently and collaboratively with the operations team.Key Responsibilities:Develop...