Quality Assurance Agent

As a leading service provider in quality assurance solutions, _Connect iQ_ based in Mount Edgecombe requires a Quality assurance agents - Contact centre based. **_Purpose of the role: _** - To provide strategic direction and leadership to the business, and to embed a culture of innovation to ensure the client’s growth and sustainability - The main...

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

**Job description** Debt Solutions SA is looking for Quality Assurance Agents Salary : R4750 Attendance Bonus: R250 **Requirements**: - Grade 12 - Knowledge in Microsoft Office packages is a must - English as your first language - Multi-lingual is advantageous - Debt Review/Call Centre experience will be advantageous - Previous experience in a similar...

We are Hiring Quality Assurance Agents!! **Requirements**: - Proficiency In English (verbal and written) - International or Domestic Experience - Utilities experience Advantageous What we offer - R5250.00 Basic Salary - Performance Bonus - Permanent Contract of Employment - Career advancement Certificate - Wellness Benefits (Medical Aid Contribution +...

Debt Solution SA is recruiting for a Quality Assurance Agent To join our team in our Essenwood offices **DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to Team...

**Vacancy** 2 X Quality Agent required!!! **Job description** **Key Responsibilities**: - Identify areas of non-compliance and opportunities for improvement. - Documenting and reporting product or service quality levels. - Communicating with other team members to solve problems - Effective communication and interpersonal skills - Able to use Microsoft...

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be. DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or...

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for monitoring and evaluating calls made by call Centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. **a day in your...

Job RequirementsAs a Quality Assurance Professional, you will play a critical role in ensuring the quality and performance of products meet customer needs.You will work closely with colleagues in R&D and Manufacturing functions to identify performance requirements for new applications and products.Your key responsibilities will include tracking competitive...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! - Full Training...

**Job Classification** - Job Family- Credit - Career Stream- Credit Management - Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To evaluate the quality of calls made by call centre agents in line with Nedbank policy. **Responsibilities**: - To meet target by listening to randomly selected calls per agent. - Identify...

WE’RE HIRING EXPERIENCED QUALITY ASSURANCE CONSULTANTS! What you get: - Basic salary of R6000 - All staff qualify for FREE* Discovery Flexicare + R5000 funeral cover - Onsite doctor to take care of your medical needs - In-house restaurants and coffee shop All you need is: - 12 months QA Experience within the local mobile retentions and Telco sector -...

**WE'RE LOOKING FOR 2 x QUALITY ASSURANCE AGENTS WITH EXPERIENCE!** **Key Responsibilities**: - Assess calls made by our salespeople - Ensure that calls are compliant - 1 needs to have Debt Review experience - 1 needs to have some vehicle tracker experience - Effective communication, listening and interpersonal skills - **Must have previous Debt Review/...

**MAIN PURPOSE OF THE ROLE** Ensure consistent brand experience through all customer interactions and that the agents provide quality service in line with the organizational objectives. Building a top-notch Call Center quality monitoring strategy while improving and sustaining customer satisfaction. **DUTIES AND RESPONSIBILITIES** **Developing Evaluation...

At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...

We are on the lookout for an Assurant Agent in Durban North As an Assurance Agent, you will be responsible for: - Regular Customer Updates with Notes - Log in to the Vision system daily in order to keep up to date with changes and lead times - Identify any repair delays timeously - Manage client expectations by informing customers promptly about changes in...

We’re looking for a Quality Assurance Agent to join our team! In this role, you will assess agent performance, ensure adherence to quality standards, and provide actionable feedback to improve call handling and customer interactions. Key Responsibilities: - Monitor and evaluate agent calls for compliance and quality. - Provide feedback and coaching for...

We’re looking for a Quality Assurance Agent to join our STI team! In this role, you will assess agent performance, ensure adherence to quality standards, and provide actionable feedback to improve call handling and customer interactions. Key Responsibilities: - Monitor and evaluate agent calls for compliance and quality. - Provide feedback and coaching...

Synergy Contact Centre is currently seeking to employ an experienced Quality Assurance Team Manager to join our growing team. The QA Team Manager will be responsible for the day-to-day running and guidance of their team members. The QA Team Manager will also be responsible for setting targets, implement guidelines. Ensure that all members have clarity on...

Inspired to grow with your experience, learn and share with new colleagues? Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste. We are...