Telkom Assurance Agent

**Quality Assurance Agent required** The offer: - R4500 Basic Salary plus + Commission * - An awesome working environment The Requirements: - 1 years experience in Quality assurance - Matric - Good knowledge of excel. - Good communication skills. - Clear Criminal record. **Salary**: From R4,500.00 per month Ability to commute/relocate: - Phoenix,...

Main Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...

Talksure is a well-established company seeking a Quality Assurance Agent to join our team. This role involves evaluating customer interactions and providing accurate feedback to ensure exceptional customer experiences.Key Responsibilities:Evaluate customer calls to determine quality and identify areas for improvementProvide constructive feedback to customer...

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be. DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or...

Sales Agents required with a minimum of 1 year sales experience. Must be mature, hardworking, a team player, self-motivated, target driven, honest, neat, reliable and organized. As a Sales Agent based in the KwaZulu Natal, Cityview branch you will report to the Branch Manager. You will be responsible for the below: Mobile + Data Sales LTE / 3G / DSL /...

Talksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be.DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedbackListening to and assessing callsProvide accurate feedbackReport on any trends or...

**Technical Competencies and responsibilities** - Must be able to run a site independently with a project value of R500 - R800 million, reporting to Construction Manager. - Must be able to resolve high level technical issues, relating to the stressing & launching of structure. - Liaise with the Resident Engineer on technical matters. - Manage specialized...

Talksure Quality Assurance Agent OpportunityWe are seeking a highly skilled Quality Assurance Agent to join our team at Talksure.Key Responsibilities:Develop and implement scorecards to provide accurate feedbackAssess and evaluate calls to ensure quality standards are metProvide constructive feedback to team membersIdentify and report trends and patterns in...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail, applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! - Full Training...

WE’RE HIRING EXPERIENCED QUALITY ASSURANCE CONSULTANTS! What you get: - Basic salary of R6000 - All staff qualify for FREE* Discovery Flexicare + R5000 funeral cover - Onsite doctor to take care of your medical needs - In-house restaurants and coffee shop All you need is: - 12 months QA Experience within the local mobile retentions and Telco sector -...

**Job Classification** - Job Family- Credit - Career Stream- Credit Management - Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To evaluate the quality of calls made by call centre agents in line with Nedbank policy. **Responsibilities**: - To meet target by listening to randomly selected calls per agent. - Identify...

At GBS Support Services, the primary objective is to guarantee a uniform brand experience across every customer interaction while ensuring agents consistently deliver quality service aligned with our organizational objectives. This involves crafting a cutting-edge Call Center quality monitoring strategy aimed at enhancing and maintaining high levels of...

Tower Group is in search of motivated and customer-focused individuals to join our Client's team as International Call Centre Agents. **Position Overview**: As an International Call Centre Agent, you will play a pivotal role in ensuring a positive customer experience for our international clientele. You will be responsible for handling inbound and outbound...

**Role 1** Job Title**:Quality Assurance Assessor** Market related salary from R 6 000 Experience relevant to the position - Matric Certificate - Excellent Listening skills and attention to detail - Analytical skills - Microsoft Office/Excel skills - Report writing skills - Team motivational skills Primary Job roles and responsibilities - Listening to...

BUSINESS UNIT: FUNERAL SERVICES ICEBOLETHU GROUP: CALL CENTRE - DURBAN REFERENCE NUMBER: CCOBA070624 SALARY: COMMISSION Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor, recognized as South Africa's second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN - Top Brand award...

We’re looking for a Quality Assurance Agent to join our team! In this role, you will assess agent performance, ensure adherence to quality standards, and provide actionable feedback to improve call handling and customer interactions. Key Responsibilities: - Monitor and evaluate agent calls for compliance and quality. - Provide feedback and coaching for...

We’re looking for a Quality Assurance Agent to join our STI team! In this role, you will assess agent performance, ensure adherence to quality standards, and provide actionable feedback to improve call handling and customer interactions. Key Responsibilities: - Monitor and evaluate agent calls for compliance and quality. - Provide feedback and coaching...

Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail. Applicant must pose a keen ability to adhere to SLA. **Requirements**: - Strong computer skills - Microsoft Excel knowledge - Previous QA experience - Exposure to calibration and coaching - Self-motivated, self-managed, proactive - Reliable and...

**Purpose of the Job**: Primarily to provide independent quality assurance checks on agents work delivered across voice and digital channels, although predominantly within Telco campaign. The role holder will work with key stakeholders (internal and client) in designing, implementing and further improving quality frameworks to ensure they measure agreed...

**Purpose of the Job**:Is to fold supporting the business in undertaking independent quality assurance checks on agent’s work delivered across voice and digital channels as well as capturing insights around process performance and customer behaviour that can be used to drive improvements. The role holder will work using campaign specific scorecards and...