Quality Assurance Team Leader Required
3 days ago
Synergy Contact Centre is currently seeking to employ an experienced Quality Assurance Team Manager to join our growing team.
The QA Team Manager will be responsible for the day-to-day running and guidance of their team members.
The QA Team Manager will also be responsible for setting targets, implement guidelines. Ensure that all members have clarity on what the goal is and work together to achieve it. You will need to be efficient, reliable and professional.
**Responsibilities**
1. Develop Staff, Training and Coaching
2. Support Staff, Handle escalations, Provide answers and guidance to staff
3. Developing objectives for the Agents day-to-day activities
4. Collecting and analyzing the QA Agents statistics
5. Provide reports and feedback to upper management
**Requirements**:
1. Proven experience as a QA Team manager
2. Excellent Leadership skills with a problem-solving ability
3. Positive and patient
4. Excel, word proficient
5. Detail orientated
6. Matric or Equivalent
**Salary**: From R10,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
-
Quality Team Leader
6 months ago
Durban, South Africa Tower Group Full timeTEAM LEADER - QUALITYJOB PURPOSEThe Quality Team Leader is responsible for ensuring the day-to-day quality activities are achieved in all aspects of the Production process. The Quality Team Leader will ensure that the specified quality standards and the inspection frequency of components are met.MINIMUM QUALIFICATIONRelevant Higher Certificate in Quality,...
-
Quality Team Leader
6 months ago
Durban, South Africa TalentCru Full timeOur client in Automotive Manufacturing is hiring for a Quality Team Leader to oversee day-to-day quality activities in the production process. You will ensure adherence to specified quality standards and inspection frequencies, playing a crucial role in maintaining product integrity.The successful candidates will be required to travel to Thailand for...
-
Quality Assurance Professional
2 weeks ago
Durban, KwaZulu-Natal, South Africa Quality Connect Staffing Full timeJob RequirementsAs a Quality Assurance Professional, you will play a critical role in ensuring the quality and performance of products meet customer needs.You will work closely with colleagues in R&D and Manufacturing functions to identify performance requirements for new applications and products.Your key responsibilities will include tracking competitive...
-
Quality Assurance Team Manager
1 week ago
Durban, South Africa Connect iQ Full timeAs a leading service provider in quality assurance solutions, Connect iQ based in Mount Edgecombe requires a Team Manager - Contact Centre based. **JOB ROLE**: To lead and support a team of Quality Assessors. To influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing, and...
-
Quality Assurance Agent
7 months ago
Durban, South Africa Mdalisu Financial Services Full timeMain Purpose of Role The Quality Assurance Specialist will be responsible for scoring and/or assessing the quality of calls. The Quality Assurance Specialist is also responsible for increasing the department's customer satisfaction rating by making sure that the Sales & Customer Services team provides exceptional customer service. A key part of the role...
-
Quality Assurance Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeJob Description:The Quality Team Leader role is a key position in the Tower Group, responsible for ensuring the day-to-day quality activities are achieved in all aspects of the Production process. The successful candidate will ensure that the specified quality standards and inspection frequency of components are met.Key Responsibilities:Reporting quality...
-
Quality Team Leader
7 months ago
Durban, South Africa Webhelp Full time**Job Advert** Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? This kind of attention to detail and focus on ensuring quality is exactly what we’re looking for in our Quality Team Leader at Concentrix + Webhelp. This is the...
-
Quality Team Leader
7 months ago
Durban, South Africa Webhelp Full time**Business Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? This kind of attention to detail and focus on ensuring quality is exactly what...
-
Senior Quality Assurance Professional
4 weeks ago
Durban, KwaZulu-Natal, South Africa iKhokha Full timeJob Title: Senior Quality Assurance ProfessionalThis role is ideal for an experienced professional seeking a challenging opportunity to drive quality and excellence in customer interactions.We are looking for a skilled Quality Assurance Specialist to join our Inbound Sales Team, ensuring that every interaction meets the highest levels of quality and...
-
Senior Quality Control Leader
3 weeks ago
Durban, KwaZulu-Natal, South Africa TalentCru Full timeJob DescriptionTalentCru is looking for a highly skilled Senior Quality Control Leader to join our team in Thailand.This is a challenging role that requires a strong background in quality assurance and leadership.Knowledge of AutoCAD, PolyWorks Faro programs advantageousFamiliarity with safety protocols and regulatory requirementsSalary Range: $85,000 -...
-
Quality Team Leader
7 months ago
Durban, South Africa Staff Unlimited Recruitment Full timeQUALITY TEAM LEADER *** Our client in the FMCG industry is seeking a QUALITY TEAM LEADER to join their concern in Pinetown, Durban. **Duties and Responsibilities include but not limited to**: - Supervision and planning of shift QC Inspectors - Monthly Toolbox Talks with Quality Inspectors - Ensuring QC Inspectors are trained and using the correct Test...
-
Quality Assurance Agent
7 months ago
Durban, South Africa Debt Solutions SA Full timeDebt Solution SA is recruiting for a Quality Assurance Agent To join our team in our Essenwood offices **DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to Team...
-
Quality Assurance Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Tower Group Full timeJob SummaryTower Group is seeking a highly experienced Quality Team Leader to oversee the day-to-day quality activities across our production process. This role requires a strong understanding of quality standards, inspection frequencies, and component specifications.In this position, you will be responsible for ensuring that all quality standards are met,...
-
Automotive Quality Assurance Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa TalentCru Full timeJob SummaryTalentCru is hiring an Automotive Quality Assurance Manager to oversee day-to-day quality activities in the production process.The successful candidate will be required to travel to Thailand for training and as such will require a valid passport.Relevant Higher Certificate in Quality, Manufacturing, Engineering, or related fieldsISO...
-
Quality Assurance Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa TalentCru Full timeTalentCru is seeking a Quality Assurance Manager to oversee day-to-day quality activities in the production process of an Automotive Manufacturing company in Thailand.The successful candidate will ensure adherence to specified quality standards and inspection frequencies, playing a crucial role in maintaining product integrity.Estimated salary: 60,000 -...
-
Quality Assurance Agent
2 months ago
Durban, South Africa Talksure Full timeTalksure has a fantastic opportunity for Quality Assurance Agents. Do you have the below experience and are you looking for a career in a well renowned FSP? Then Yes TALKSURE is the place to be. DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or...
-
Team Leader
7 months ago
Durban, South Africa Webhelp Full time**Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...
-
Team Leader
7 months ago
Durban, South Africa Webhelp Full time**Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...
-
Team Leader
7 months ago
Durban, South Africa Webhelp Full time**Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team...
-
Team Leader
7 months ago
Durban, South Africa Webhelp Full time**Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! Concentrix + Webhelp is on the hunt to fine determined individuals who value the importance of team playing and are ready to step up and lead...