Service Delivery Manager

7 months ago

Kempton Park, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: Service Delivery Manager
Time Type: Full time

**Minimum Requirements**

Grade 12

Advanced Computer literacy level in MS Word, Excel, PowerPoint and Outlook

WMS (Blue Yonder) will be huge advantage/ Warehouse Control System (Automation)/ FMS - TMS/ Integration

**Job Related Requirements**

**Minimum of 3years’ experience in warehousing & governance/procedures & project management.**

**Added Advantages for this role**
- Experience of 3 years with creating and standardising processes, templates and governance.
- Experience building an efficient strategic portfolio management framework and governing it (including continuous development).
- Very strong warehousing/logistics knowledge
- Very good English skills.
- Exceptional communication skills both verbal and written.
- Skilled user of Microsoft tools
- An IT technical background and ITIL/Prince2 certification.
- A very good knowledge of Warehouse management systems is a huge advantage.
- A good Knowledge of various IT related warehousing technologies - Warehouse Automation systems, Freight Management system, Integration.
- Having finance knowledge is a big plus

**Main purpose of the role**

You will get a close working relationship with different teams within Solutions IT and with a broad range of stakeholders -within IT organization but also within Solutions Business division. You will also be responsible for the finance part of Solutions IT ensuring that the costs are kept under control based on the budget from different perspectives.

**Duties and Responsbilities**

As Governance and Procedure Specialist you will support the development and maintenance of a robust governance framework for Solutions IT (SIT) organization - taking strategic direction and translating it into operational tasks, which you will then execute. Doing so, you will be creating standards, procedures, and templates to ensure consistent governance across all the Strategy & Governance activities
- Ensuring that all the SIT procedures and processes are in place and in line with SIT strategy and coordination with SIT departments in any

request/project
- Ensuring that all the SIT procedures and processes are in place and in line with SIT strategy and coordination with SIT departments in any

request/project
- Take ownership of processes - creation, maintenance, development of processes / procedures for all SIT teams - related to deliveries, configurations,

change requests, incident management, special projects, facilitation - all in coordination with SIT stakeholders
- Vendor license management for all vendors having a contract with SIT in coordination with SIT service owners
- Be contact point of change requests/enhancements in ServiceNow when it has an impact to all SIT teams
- Bring relevant actions from the Solutions IT management group into the Global IT strategy. (e.g. inbound process)
- Empowering the coordination between all the IT teams (Global IT - Solutions IT)
- Project tracking and reporting: monitor project performance (progress, budget, resources, and risk) to report on the overall health of the project portfolio

management.
- Portfolio and process governance: Establish and maintain a simple and unified governance structure and ensure overview of and correlation between

current processes related to project execution and resource utilization.
- Monitor and control vendor license costs of all vendors having a contract with SIT
- Control of project budget and coordinate with stakeholders (CAPEX, OPEX, others)
- Control of any IT costs impacting budget of SIT
- Any financial matter impacting Solutions IT finances.

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