Expert: Service Delivery

4 months ago

Kempton Park, South Africa DHL Full time

**BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY**
- Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
- Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
- And not just for our Customers, but for every member of our Group too.
- At DHL Supply Chain South Africa, we’re looking for

**Role Outline**
- Assist in ensuring that all valid transactions are accurately recorded and timeously.
- Additions, disposals, and transfers done timeously
- Follow up on all outstanding documentation
- Work In Progress account cleared timeously
- Depreciation runs timeously
- All queries cleared timeously
- Facilitate fixed asset verification
- Cash man reports kept clean
- Bank statements uploaded timeously, and transactions cleared on time
- Manage and maintain the relationship with standard bank
- Additions, deletions, and amendments of authorized signatories
- Applications of credit cards and SME cards
- All banking transactions done timeously
- Maintain the relationship between Accenture and business
- Ad hoc finance functions

**Key areas of responsibility include**:

- Responsible for the follow up of agreed KPIs
- Support the launch of programs to improve customer/employee/BP satisfaction with business process
- Help in ensuring that all system and process documentation is up to date on SSC level
- Consistently clarify service requirements and obtain relevant inputs
- Support internal and external audits at Business Partner
- Support Integration and optimization with other process Towers and areas of the business
- Perform internal controls and ensure that all change initiatives adhere to company quality standards
- Special Handling processes to support business for most optimized process flow
- Contribute to projects as active project member
- Weekly conference calls with outsourced party on performance and KPIs
- Responsible for one oracle modules
- Accounts Receivable and Cash Management for Order to Cash Expert
- Motivation of and role model for all indirect staff (Accenture)
- Efficient Customer Relationship, respecting cultural environment and history

**Qualifications/ Skills/Competencies/Experience**
- Matric - Essential
- Degree Level Education
- Recognised financial qualifications or equivalent
- Continuous professional development

**Competencies & Skills**
- Maintains effective relationships with customers
- Develops and delivers high quality / innovative products, services, or solutions
- Focuses on customer needs and gains their commitment
- Gains management / colleague support to meet customer needs
- Ensures strategies / plans are aligned and reflect others’ views
- Develops strategies / plans aligned to broader organizational strategy
- Communicates strategy
- Establishes clear, challenging, and achievable objectives
- Aligns resources and the organization within own area of responsibility to achieve objectives
- Regularly reviews and communicates progress against objectives and adjusts as needed
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
- Provides employees, colleagues, and business partners with candid and regular feedback
- Provides employees with development opportunities
- Supports employees with career opportunities
- Inspires others to develop themselves
- Conveys a clear sense of personal goals and values
- Actively seeks feedback to improve performance
- Develops new skills and modifies behaviours based on feedback
- Takes personal responsibility for career and development
- Articulates/Understands the strategies for the business
- Balances long and short-term thinking
- Anticipates change and encourages innovation
- Applies broad knowledge and sound judgement when evaluating risks and priorities
- Simplifies complexity
- Takes all critical information into account when making decisions
- Makes tough decisions in a timely manner
- Gets things done by assigning clear authority and accountability
- Focuses on critical initiatives and shapes the environment to enable high productivity
- Balances long term goals with short term delivery
- Exceeds delivery expectations
- Is a strong team player, focused on the success of BU/DHL/ Deutsche Post as a total enterprise
- Actively builds and maintains an internal and external network
- Breaks down organisational silo’s and is quick to adopt best practice rather than re-invent the wheel
- Delivers clear, convincing, and well organised pr

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