Service Delivery Manager, IT Service Management
7 hours ago
**DSV - Global transport and logistics**
Location: Kempton Park
Job Posting Title: Service Delivery Manager IT Service Management
Time Type: Full Time
**Main Purpose of The Role**
You will be a key-member of the Regional IT Services RITS CDM IT Integration Team. Engage with Business and Customers being accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the Regional Business Partners and Customers. Act as the overall IT representative towards the business Marketing & Sales functions in coordination with the Central Integration Team.
The position covers Global, Regional and Local Integrations, customer systems solutions, innovation and all steps of the development life cycle. Ensure fast and on-time flow of development and information between all stakeholders.
The role contributes to the GIT and RITS objectives, strategy definition and execution and supports the Regional Business
- and Global IT Organization in reaching its revenue growth, cost reduction and innovation targets
**Minimum Requirements**
- Minimum of 5 years relevant work experience.
- Advanced Understanding of XML messages, including the ability read and understand XSD document.
- Good business English essential / Other languages an advantage
- Broad knowledge in transportation, freight forwarding, logistics, supply chain related technologies, software and technological trends.
- Proven track record in technological products, research, development and implementation
- Advanced knowledge of EDI and technical EDI setups
- Sound knowledge in computer science and modern technologies.
- Experienced in internal customer and vendor relationship management
- Overall understanding of DSV Panalpina’s business processes and interdependencies
- Understanding DSV Panalpina’s customer systems portfolio
- General Knowledge of EDIFACT messages and their structure an advantage
- General Knowledge of X12 messages and their structure an advantage
- Basic understanding of Freight Forwarding business will be an advantage.
- Basic understanding of the Customs process will be an advantage
**Qualifications**:
- Matric (essential)
- National Diploma in Information Technology or Higher.
- Certificate in SQL, Windows Server, ASP.Net
**Computer Literacy**
- Microsoft Office Package
- Integrations Tools and Platforms
- Web Services
- Corporate Systems and Platforms (ERP / Transport
- / Warehouse Management)
- CW1 - Specific knowledge an advantage
**Duties and Responsibilities**
Strategy
- Develop/Contribute and maintain an understanding of the GIT and RITS strategy and objectives, as well as the current operational environment and challenges.
- Participate and influence the definition of IT objectives / goals that have a major impact on the company’s operational and strategic business objectives.
- Participate in translating GIT / RITS strategic objectives into action plans and ensuring their execution.
- Contribute to the Global IT strategy in the IT Integration Area.
- Understand client requirements and market trends that will contribute towards the DSV standard client solutions
Demand Management
- Participate in Managing regional projects pipeline, prioritization of projects and related SLAs for Customer Systems Solutions.
- Together with the Business Implementation Manager align the planning (high level and detailed) with the Global Customer Integration Office and integration teams
- Responsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
- Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
- Represent IT and ensure compliance of IT standards with external engagements (New business take on)
- Establish IT relationships with the client facing DSV staff to ensure IT Product strategy is enforced
- Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design and final product delivery.
Innovation Management
- Contribute to the development of new insights and concepts that lead to true innovation projects.
Application / Project Portfolio Management
- Responsible for managing the RITS Customer Systems project portfolio consisting of own developed and purchased software.
- Responsible for acknowledging the demand of regional and global products, their strategy, conception, development, release & deployment.
- Responsible for knowledge transfer and support to the regional and global business partners
- Assist the regional business partners in pre-sales activities particular in the RFI & RFQ responding process and client presentations and meetings where necessary.
- Responsible for business analysis, and translation of business requirements into demand.
- Responsible for interacting with the relevant IT functions (IT Governance / IT Productivity / IT Architecture / IT Service Delivery)
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