IT Specialist, Business Services

1 week ago

Kempton Park, South Africa DSV Full time

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: IT Specialist, Business Services
Time Type: Full Time

**Main purpose of the role**:

- Engage with business and customers, accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business partners and customers.
- Act as the overall IT representative towards the business sales functions in coordination with the integration team.
- The position covers global, regional, and local integrations, customer systems solutions, innovation and all steps of the development life cycle.
- Ensure fast and on time flow of development and information between all stakeholders.
- Participate in managing regional projects pipeline, prioritization of projects and related SLA's for customer system solutions.
- Responsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management.
- Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise.
- Represent IT and ensure compliance of IT standards with external engagements (new business take on).
- Establish IT relationships with the client facing DSV staff to ensure IT product strategy is enforced.
- Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery.
- Responsible for business analysis, and translation of business requirements into demand.
- Collaborate and coordinate information and projects within high performing teams.
- Contribute to set overall direction and processes for the teams and measure achievement against these, provide appropriate coaching, training and other development needs.

**Minimum Requirements**:

- Basic Minimum Requirements : Matric
- Tertiary Qualifications : Added Advantage - Business Related
- Computer Literacy Level : Advanced
- Additional Computer Skills: JIRA

**Job related requirements**:

- Minimum of 5 years’ experience in a client facing role.
- Excellent ability to interact with multiple resources across multiple teams and multiple projects running concurrently.
- Excellent communication skills to enable close collaboration with the Customer, Business, and IT.
- Driver’s license, own vehicle, ability, and willingness to work long hours when needed.
- Interpersonal Communication and Language Skills (Listening to Others, Speaking to Others, Professional Technical Writing)
- People and Relationship Management Skills (Demonstrating Teamwork, Sensitivity to Others)
- Change Management Skills (Learning Agility, Adapt to Change)
- Personal Motivation (Demonstrating Enthusiasm and Energy, Drive to Achieve Goals)
- Quality and Service Skills and Orientation (Valuing Quality, Focusing on Details)
- Self-Management Skills (Dealing with Stress, Maintaining Composure, Professionalism)
- Work Orientation (Behave with Integrity, Being Dependable, Honoring Commitments)

**Duties and Responsibilities**:
System - Customer Integration Account Management
- Assist Business to ensure Delivery and Implementation with Customer
- Present, Train, Deploy, Hypercare, followed by continues Support to Customer and Business
- Assist Sales Department in presenting the Optimal Solutions to Customers (sell what we have)
- Ensure Business Case is completed and aligned to sign-up for correct deliveries

System - Customer Intergration Specifications
- Assist Sales Department presenting the Optimal Solutions to Customers (sell what we have)
- Ensure Business Case is completed and aligned to sign-up for correct deliveries

System - Customer Integration Supporter
- Ensure that Customer Solutions are managed, developed and collaborated between Customer and IT/Business
- UAT/OAT is completed and Solution approved by Customer and Business

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