Dsc Customer Service Liaison
7 months ago
**Job Purpose**:
To proactively provide a central point of communication for clients, customers and internal departments. To Achieve & sustain Service Excellence by assisting CSM with all related areas
**Key Accountabilities**:
- Daily Compile & Distribute Re-Delivery Report
- Daily Communicate & Change Expected Delivery Dates
- Daily Log & Communicate all delivery delays to all Customers / Principals
- Daily Log & Communicate all returns to all Principals & log authorisation numbers
- Communicate all related incidents, including Hijack or Accidents to all parties & log all details, request orders to be reinstated and arrange alternative delivery day with Customer
- Log & communicate special, add on, collections requests with Operations & feedback to Principals
- Compile weekly reports for Management
- Identify problem areas, and liaise with management
- Work closely with other departments to ensure Client & Customer needs are dealt with and Customer Service Levels are maintained within the agreed SLA's
- Work is task driven, person must be prepared to complete tasks before taking any breaks (lunch, tea)***
**Qualifications, Experience & Attributes**:
- Matric
- 2/3 years warehousing/logistics experience
- Excellent interpersonal skills
- Ability to follow work procedures and safety rules
- Ability to read, understand, and follow directions/instructions
- Ability to communicate effectively with team members
- Excellent written and verbal communication
- Self-starter
- Ability to work under pressure
- Excellent typing skills
- Good Problem solving & follow through ability
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