Customer Service Operations Manager
15 hours ago
Company Overview
SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD is a dynamic and growing company, committed to delivering exceptional service standards.
Salary:
R 250 000 - R 300 000 per annum,
dependent on experience and qualifications.
Job Description:
This role will involve implementing and maintaining high standards of customer service across all touchpoints, ensuring consistency in the delivery of quality service to our clients. The ideal candidate will be responsible for managing daily customer complaints, developing and implementing service initiatives to improve customer satisfaction, building awareness of the importance of customer service within the branch, and ensuring timely resolution of customer issues.
Required Skills and Qualifications:
Minimum 3 years' experience in a customer-facing role, preferably in logistics or a similar industry.
Proven track record of delivering exceptional customer service, with a strong focus on resolution and customer satisfaction.
Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, clients, and stakeholders.
Excellent problem-solving and analytical skills, with the ability to identify and resolve complex customer issues.
Ability to work in a fast-paced environment, with multiple priorities and deadlines.
High level of integrity and professionalism, with a strong commitment to upholding company values and standards.
Benefits:
A competitive salary and benefits package, including medical aid, pension fund, and leave entitlements.
Opportunities for career growth and professional development, including training and mentorship programs.
A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
The chance to work with a reputable and established company, with a strong reputation in the industry.
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