Sales Team Leader Insurance

2 weeks ago

Sandton, South Africa OneSpark (Pty) Ltd Full time

**Team Leader Insurance Call Centre**

OneSpark, a long-term insurance provider, backed by global insurance giants is seeking an extremely talented Call Centre Manager to help build, implement and optimize the current call centre infrastructure.

We’re looking for a highly driven individual to join our team to supervise and support the day-to-day management of an outbound sales team. The Sales Team Leader will be aiming for maximum efficiency and productivity of our call centre agents. This will be achieved by a result driven, reliable and high-energy individual who we can trust to achieve the required results.

Expect to work alongside talented, intense, and interesting co-workers who share a drive and passion to change the world. This is a unique opportunity to jump onboard a rocket ship with what we are confident to say is the strongest startup team in South Africa.

OneSpark is not like other startups, we’re different. We’re bold, we’re unafraid and we’re building products to help change South Africans and the world altogether with socially responsible, honest and highly disruptive products.

What you’ll be doing:

- Creating a team plan that aligns with the overall business objectives
- Integrating team initiatives and evaluating resources to optimize their utilization, ensuring the team achieves and sustains its targets
- Managing measures and processes effectively, including quality assurance, compliance with business standards, legislation, and audit recommendations
- Practicing fair and consistent people management within the team, including delegation, work allocation, and performance management
- Coaching, mentoring, and developing individual team members to help them achieve departmental and personal goals
- Conducting regular team and individual meetings to foster communication and collaboration
- Effectively communicating and disseminating relevant information in a timely manner
- Actively listening to team members, addressing their concerns appropriately, and providing constructive feedback
- Cultivating a positive customer service experience to uphold customer service values
- Managing change initiatives effectively, considering the ideas and expectations of staff to facilitate a smooth transition of business initiatives
- Contributing effectively as a project team member to successfully deliver divisional projects and initiatives

What you’ll need:

- A completed Matric Certificate
- A minimum of 3 to 5 years relevant experience in a financial services environment
- A good understanding of impacting Legislation (FAIS, FICA)
- Solid life assurance (Funeral Covers) industry knowledge
- Fully proficient in MS Office
- Proven and solid staff / people management experience
- Excellent leadership and supervisory skills
- The ability to be decisive and to in initiate action
- Solid problem solving and change management skills

**Job Type**: Permanent

**Salary**: R15,000.00 - R20,000.00 per month

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