Group Reservations
17 hours ago
GROUP RESERVATIONS & DISTRIBUTION COORDINATOR - CAPE TOWN - R-Negotiable
**Responsibilities**:
- Manage relationships with distribution channels, ensuring alignment with the Global distribution strategy.
- Assist in identifying new preferred distribution channels and lead implementation.
- Identify and implement tools and training which assist hotels in determining best in class mix to drive profitability and market share.
- Conduct contract audits and manage contract compliance for both hotels and customers, ensuring global standards are met.
- Work with Group Revenue Management to understand the growth (or decline) of third-party distribution business and the contributing factors.
- Oversee all distribution content on all systems
- Support key company objectives that align with distribution strategy, including rate parity and compliance programs.
- Demonstrate a commitment to the Hotel Group’s core values
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary
- Processes Group reservations for the Group
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on Group reservations.
- Tracks future room availabilities based on Group reservations.
- Helps develop room revenue and occupancy forecasts - in doing the prospects list
- Should be able to handle crisis periods.
- Group enquiries to be followed up after 48 hours
- Monitors advances deposit requirements for Groups - Traces.
- Handles daily correspondence for Groups
- Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Respond to all Group booking inquiries within 4 hours
- Copy in Revenue Manager and Sales Managers to all group’s enquiries
- Making arrangements for clients travel programs, relays information to Guest Relations Manager.
- Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
- Willing to undertake any reasonable request made by management in any other areas of the Hotel.
Please send your updated CV in WORD together with a recent head and shoulders photograph.
**PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE**
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE
**Job Types**: Full-time, Permanent
**Experience**:
- Opera Propery Management System: 5 years (required)
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