Group Reservations Agent
2 weeks ago
COPE AND PURPOSE OF JOB
The Group Reservations Agent is responsible for handling all group and series reservation inquiries and cancellations in an
attentive, courteous and efficient manner and quoting available rates to maximize room revenue. Being able to multi task is
critical along with handling a very large work load. Having worked with groups and series in the past or present is key is this
role.
SKILLS & KNOWLEDGE REQUIRED
Previous experience handling groups and series reservations
Computer Literacy: Opera, Word & Excel.
Ability to work in a pressurized environment.
Willingness to work shifts
Excellent communication skills
Excellent attention to detail
Excellent Planning and Organisational skills
Strong guest centric approach
Must be a good communicator and speak English clearly
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