2nd Line IT Support

2 months ago

Johannesburg, South Africa The Recruitment Agency South Africa (TRASA) Full time

**2ndline IT Support**

**1. Job Summary**
- Administer and maintain the infrastructure technology across the Affinity Enterprise branches and multiple
- data centres.

**2. Key Performance Areas**
- Maintain high availability infrastructure
- Conduct research on latest networking
- Perform general administrative functions
- Infrastructure projects

**3. Key Tasks (By KPA for clarity)**

Maintain high availability infrastructure
- Perform daily maintenance and upgrades of the Affinity/TMS branch offices and multiple data centre
- infrastructure (Including cloud services)
- Manage and configure the Wide Area Network (WAN)
- Manage and configure the Local Area Network (LAN)
- Optimize service improvement within the infrastructure environment
- Conduct remote infrastructure support and troubleshooting within prescribed SLAs
- Manage IP addresses
- Maintain infrastructure security (e.g. through access controls, backups and firewalls)
- Monitor and maintain biometrics and smart numbers

Conduct research on latest networkingPerform general administrative functions
- Develop and assist in Data Centre consolidations
- Cloud Services, Disaster Recovery, Business Continuity connectivity design
- Collaborate and communicate with IT Support teams
- Provide assistance to IT Support teams
- Capacity management
- Reporting within the infrastructure, including monitoring and alerting
- Provide vendor, management and 3rd party partners support
- Establish and maintain a good working relationship with customers and other professionals
- Oversee telecommunications (i.e., IVR’s and smart numbers)**4. Other requirements**
- Undertake cross-functional tasks for, and provide assistance to, Network Administrators
- Occasional night-time driving and working
- Liaise with third party providers in a professional manner.
- Undertake UPS operational/functionality checks per prescribed checklist(s)
- Check that OEM UPS suppliers’ maintenance regimes are completed per SLA
- Process “first point of contact” calls for UPS and systems issues and/or failures
- Retrieve camera footage for managers’/supervisors’ review
- Monitor and maintain camera hardware and cabling

**5. Physical activities**
- Able to lift/carry equipment minimum of 20Kgs
- Working at heights and in confined spaces
- Sharp and jagged finishes to infrastructure and equipment

**6. When the job will be performed**
- Typically, standard office hours (Monday to Friday 08:00 - 17:00)
- Occasional after hours call outs (including weekends and public holidays)
- Scheduled standby and call out shifts
- 7. Where the job will be performed
- Predominantly Benoni based
- When required Affinity data centres and other Affinity sites.**8. Essential Qualifications (Have-to-Have)**
- Matric
- A+ Certificate
- N+ Certificate
- Linux

**9. Desirable Qualifications (Nice-to-Have)**
- CCNA
- Security+
- LPIC 1MCSE
- **10. Legal or Statutory Requirements**:

- None

**11. Essential Experience (Have-to-Have)**
- 3 years in a similar role
- Computer network experience
- Desktop support experience
- Hardware maintenance experience
- Networking Devices experience
- 12. Desirable Experience (Nice-to-Have)
- Experience in DHCP, DNS and SMTP
- Experience in Firewalls and VPN Solutions
- Experience in Active Directory
- Experience with networking fundamentals and protocols

13. Knowledge and Skills
- Excellent listening and questioning skills
- Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
- Communication skills
- Interpersonal skills
- Organisation skills
- Problem solving skills**14. Attributes**

Team player
Able to work under pressure
Attention to detail
Able to prioritise
Self-motivated
Honest, hardworking and humble

**15. Level and Impact of Decision Making Responsibility**

Task X Work X Job X
Department Business Division
Company Enterprise Group
- What will be the impact of any wrong decision take by the Job Holder
- i. Business downtime
- What Monthly/Annual Budget is Managed by the Job Holder?

16. Assets Controlled.
- What level and value of ASSETS does this role control?

**Job Types**: Full-time, Permanent

**Salary**: R15 000,00 - R20 000,00 per month

Application Question(s):

- Do you have:

- Matric
- A+ Certificate
- N+ Certificate
- Linux
- Do you have:

- CCNA
- Security+

LPIC 1
MCSE
- Did you read the job spec and do you feel comfortable with all the requirements?
- Do you live in or close to Benoni?
- Are you available immediately or when will you be available to start working?

**Education**:

- Certificate (preferred)

**Experience**:

- 2ndline IT support: 3 years (preferred)

  • 1st and 2nd Line Support Technician and Fibre

    2 weeks ago

    Johannesburg, South Africa Global Platinum Solutions Full time

    A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift...

  • 1st and 2nd Line Support Technician and Fibre

    4 weeks ago

    Johannesburg, South Africa Global Platinum Solutions Full time

    A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift based...

  • 1st and 2nd Line Support Technician and Fibre

    2 weeks ago

    Johannesburg, Gauteng, South Africa Global Platinum Solutions Full time

    A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB.Shift based...

  • 1st and 2nd Line Support Technician and Fibre

    2 weeks ago

    Johannesburg, Gauteng, South Africa Global Platinum Solutions Full time

    A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB.Shift...

  • 2Nd Line Voice Support Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Cipherwave Storage Solutions Full time

    Main purpose of position: As a 2nd Line Voice Support Engineer, you will be working within our existing, highly skilled, innovative, and driven Voice Support team, allowing you to be an Ambassador for all our products.You will be working with all the latest Voice over IP technologies, and ensuring our customers get a return on their investment into our...

  • IT 2nd Line Support Technician

    5 days ago

    Johannesburg, South Africa Primedia Recruiter Full time

    Key purpose of the role This role is to address all day-to-day IT-related issues and manage IT support by third-party service providers. Key outputs/accountability Provide second-line technical support queries professionally and efficiently, maintaining a high degree of employee service. Assist with first-line technical support queries when workload...

  • IT 2nd Line Support Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Primedia Recruiter Full time

    Key purpose of the roleThis role is to address all day-to-day IT-related issues and manage IT support by third-party service providers.Key outputs/accountabilityProvide second-line technical support queries professionally and efficiently, maintaining a high degree of employee service.Assist with first-line technical support queries when workload requires...

  • IT First Line Support

    2 weeks ago

    Johannesburg, South Africa SET Recruitment Consultants Full time

    **IT First Line Support** **Salary plus Benefits** **Johannesburg** **Job Purpose** The role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact. **QUALIFICATIONS & EXPERIENCE** - MS SQL Server (SQL queries, handling, writing) - Azure - Active DirectoryPrevious experience in 1st...

  • Field Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa SET IT Recruitment Full time

    Exciting opportunity within ICT Solutions for an intermediate Field Technician.Our client is an internationally trusted ICT Solutions provider looking for an experienced Field Technician to join their team. Their culture is to " break the mould in order to achieve exceptional outcomes." This is evident of their high performance and successful work culture....

  • IT First Line Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa SET Recruitment Consultants Full time

    IT First Line SupportSalary plus BenefitsJohannesburgJob PurposeThe role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact.QUALIFICATIONS & EXPERIENCE MS SQL Server (SQL queries, handling, writing) Azure Active DirectoryPrevious experience in 1st Line support role Understanding of...

  • 2nd Line Application Support Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa EOH Full time

    Experience and exposure to SQL and Application Development Strong problemsolving abilities Strong communication (verbal and written), and problemsolving skills SQL scripting knowledge Previous experience in automotive industry will be beneficial In-Depth Microsoft Server Microsoft SQL and web services (IIS) knowledge. Interest in keeping abreast of current...

  • IT Support Consultant

    2 months ago

    Johannesburg, South Africa Sabenza IT Full time

    IT Support Consultant IT Support - IT Johannesburg - Gauteng - South Africa "Wanted: IT Support Consultant for a pharmaceutical company - where troubleshooting computer glitches is our daily pill, and tech support is our prescription for success!" Requirements & Skills: - Proven working experience in IT support services or relevant experience - Excellent...

  • Technical Support Consultant

    7 days ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is looking for a **Technical Support Consultant. **This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a contract role (6-month contract) based in Johannesburg.** The primary purpose of this role is to function...

  • IT Support Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sabenza IT Full time

    IT Support Consultant IT Support - ITJohannesburg - Gauteng - South Africa"Wanted: IT Support Consultant for a pharmaceutical company - where troubleshooting computer glitches is our daily pill, and tech support is our prescription for success"Requirements & Skills: Proven working experience in IT support services or relevant experience Excellent knowledge...

  • L1-l2 Support Technician

    2 months ago

    Johannesburg, South Africa Salt Recruitment Full time

    **Requirements**: - Driver’s license and own reliable transport is a pre-requisite_ - 1st, 2nd Line Support - 3 - 5 experience in Desktop Support and Networking Environments - MS Office, Outlook, Word, Excel etc. - Computer Assembly - Computer Repair - Software Installation and Support - Preferably MCSA/MCSE/A+/N+ (Current) **Roles and...

  • L1-l2 Support Technician

    1 day ago

    Johannesburg, South Africa Salt Recruitment Full time

    **Requirements**: - Driver’s license and own reliable transport is a pre-requisite_ - 1st, 2nd Line Support - 3 - 5 experience in Desktop Support and Networking Environments - MS Office, Outlook, Word, Excel etc. - Computer Assembly - Computer Repair - Software Installation and Support - Preferably MCSA/MCSE/A+/N+ (Current) **Roles and...

  • Support Desk Coordinator

    1 week ago

    Johannesburg, South Africa People Dimension Full time

    **The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

  • Second Line Support Technician

    3 weeks ago

    Johannesburg, South Africa Staff Connection Full time

    Staff Connection is looking for a Second Line Support Technician for a company within the travel industry. - SA Citizen - BSc in Computer Science or similar discipline - Min 3yrs experience in SECOND LINE SUPPORT - MySQL expertise mandatory - Windows OS, Active Directory and remote desktop support For more information please contact: **Aida Ioannides

  • IT Support Technician

    3 weeks ago

    Johannesburg, South Africa One Four Solutions Full time

    **Basic remuneration will include**: - Salary + Petrol allowance + cell phone allowance. - Have their own reliable vehicle and a valid drivers’ licence. - Be knowledgeable, well presented and punctual. - Have proven IT background and experience with Desktop Support and Networking Environments. - Have good time management skills. - Have good time...

  • First Line Application Support

    1 week ago

    Johannesburg, South Africa IntelliStaff Full time

    Location: Randburg, Gauteng **Job Description**: The role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact **Requirements**: - Previous experience in 1st Line support role - Must be able to read and write SQL(non-negotiable) - Understanding of Enterprise anti-virus suites -...