Field Technician

2 weeks ago

Johannesburg, Gauteng, South Africa SET IT Recruitment Full time
Exciting opportunity within
ICT Solutions for an intermediate
Field Technician.
Our client is an

internationally trusted ICT Solutions provider looking for an

experienced Field Technician to join their team. Their culture is to "

break the mould in order to achieve

exceptional outcomes." This is evident of their

high performance and successful work culture. The company takes full ownership of the services they offer. Technology issues are solved through the use of

customised products. They offer expert services.

Reporting to the Team Leader, the key deliverables of our Second Line Engineers/Field Technicians can be summarised as follows:

  • Adhoc, onsite support for client's.
  • Delivery of high quality remote support on a range of technical incidents and problems across the IT client base
  • Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
  • Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
  • Perform administrative tasks user and server related
  • Involvement and presence in core Virtual Teams
  • Help support, train and mentor other team members
  • You will have a 'hands on' problem solving approach; solving problems within strict SLA timeframes
  • Take ownership of incidents assigned to you and manage them through to resolution.
  • Ensuring SLA's are met; time to respond, time to resolve and firsttimefix.
  • Application troubleshooting

Required skills and capabilities

  • Minimum 3 years experience
  • Previous experience of providing IT Support at a 2nd Line level in a commercial environment
  • Valid Drivers Licence and reliable vehicle
  • Excellent communication and interpersonal skills
  • Experience supporting:
  • Microsoft Exchange
  • Active Directory


 Office 36
  • Windows Servers (full range)
  • Server Virtualisation (HyperV / VMWare)
  • Local Area Networking
  • Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
  • Citrix ( XenApp/XenDesktop)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous

Generic essential individual attributes:

  • Processfocused
  • Excellent technical ability in one or more key virtual team areas
  • Very good technical understanding of current leading technologies, suppliers and industry terminology
  • Able to prioritise under pressure and work to deadlines
  • Excellent Decision making, judgement, planning and organisation skills
  • Flexible, calm and approachable, 'can do' attitude
  • Solid customer relations skills to understand client/client representatives concerns and requirements
  • Ability to work well within team, supporting other team members

Requirements:

  • Minimum 3 years experience
  • Previous experience of providing IT Support at a 2nd Line level in a commercial environment
  • Valid Drivers Licence and reliable vehicle
  • Excellent communication and interpersonal skills
  • Experience supporting:
  • Microsoft Exchange
  • Active Directory


 Office 36
  • Windows Servers (full range)
  • Server Virtualisation (HyperV / VMWare)
  • Local Area Networking
  • Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
  • Citrix ( XenApp/XenDesktop)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
  • Minimum 3 years experience
  • Previous experience of providing IT Support at a 2nd Line level in a commercial environment
  • Valid Drivers Licence and reliable vehicle
  • Excellent communication and interpersonal skills
  • Experience supporting:
o Microsoft Exchange o Active Directory o Office 365 o Windows Servers (full range) o Server Virtualisation (HyperV / VMWare) o Local Area Networking o Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls o Citrix ( XenApp/XenDesktop)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous

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