Inbound Sales and Customer Service

6 months ago


Durban, South Africa Konecta SA Full time

**Key Responsibilities**:

- Deliver an exceptional level of customer service whilst processing desired sales for inbound customer contacts.
- Develop and maintain a deep understanding of our products and services to effectively address customer needs and suggest appropriate solutions.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Show a high level of communication and patience with the elderly customer base.
- Upsell customer orders with additional products offered at point of sale.

**Requirements**:

- Proven experience in an inbound sales and customer service role on an international campaign
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build and maintain relationships with customers.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- A customer-centric approach with a proactive problem-solving attitude.

**What We Offer**:

- Basic salary and performance-based incentives.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment with a global perspective.

**Konecta** is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: From R5 500,00 per month



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