Inbound Customer Service Operations Coordinator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Kerry Kopp Recruitment Full time

Key Responsibilities:

• Perform data quality checks on captured files to ensure accuracy and completeness.

• Facilitate the exchange of information between the Line and FCMS by requesting and uploading ANFs as required.

• Act on all SOB requests in a timely and efficient manner.

• Coordinate the preparation and distribution of ANFs and correct invoices to clients seven days prior to ETA.

• Process SARS via EDI within the established deadlines.

• Monitor Sentry reports daily to identify and address any discrepancies.

• Maintain accurate and up-to-date sailing schedules, updating them six weeks in advance.

• Ensure the timely and accurate update of Vessel ATAs on Oasis.

• Address re-direction and urgent movements as needed.

• Coordinate the preparation and handover of trem cards and haz declarations to ICS for hazardous cargo.

• Monitor NRCS and SAPS Border stop containers, as well as DAP and DDP shipments.

• Prepare and distribute the Outturn report to agents for follow-up.

• Inspect damaged cargo and instruct ICS on proper handling and disposal procedures.

• Process invoices within 24 hours of receipt, ensuring timely payment and providing proof of payment to the relevant parties.

• Monitor container release status on NAVIS.

• Prepare accurate costing, including verifying origin billing and invoicing, and following up on amended invoices with correct charges.

• Assign and manage emails within designated timeslots, responding to emails within six working hours of receipt.

• Oversee the functions of allocated Inbound Clerks.

• Meet monthly budget targets for volume and revenue.



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