Inbound Sales Advisor
5 months ago
**Job Advert**
Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Concentrix is searching for individuals with previous sales experience to join our inbound sales team in our vibrant Durban Office.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
As an Inbound Sales Advisor, you’ll need to be self-motivated and target driven with a contagiously positive attitude to troubleshoot and resolve customer requests via multiple platforms, ultimately ensuring that they have had a pleasant customer experience.
After applying, you'll be sent a link to complete a quick online chat-based interview. Completing and passing this step is essential for shortlisting.
What you will do in this role
- Assists with inbound calls
- Provide customer service (billing) to TV, Internet, and Voice subscribers.
- Process payments, provides payment options; provides explanation of the bill, upgrading services (premium channels), and gives adjustments & credits when necessary
- Need to pitch and close sales
- Posses the ability to retain customers utilizing the value, benefits and product plans available to the account.
- Availability to work shifts in a 24/7 environment (Essential)
Your qualifications and experience
Concentrix is a great match if you have:
- Matric
- Clear criminal record
- English Proficiency both written and spoken
- Excellent knowledge of effective customer service processes
- Understanding of the Call Centre industry
- Computer literacy - ability to speedily navigate multiple systems effectively
- Ability to type 26 wpm
- Attention to Detail
- Minimum 6 Months experience within a call centre (Local/ International),
- Must have worked in a customer service department dealing with technical or Billing queries or,
- Must have sales (Inbound/ Outbound) or,
- Retentions or,
- Upsell
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
- A competitive monthly salary of R7,500
- Fantastic Employee Assistance Programme (EAP)
- Medical aid for main member
- Subsidised transport
- Group life cover
- FREE Learning and Leadership Development programmes that will lead you further along your career journey
Concentrix is an equal opportunity employer
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Job Reference: SA03229
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