E-commerce Customer Service Executive
2 weeks ago
Munks and Me is a premium Nursery and Children’s Wallpaper Brand, with a passion for creating eco-friendly, unique and customised wall décor for our customers’ homes.
In this role you will be the primary contact for all pre and post sales enquiries, so the ability to multitask and communicate, quickly, clearly and in a friendly and empathetic manner with our customers, is essential.
Job Requirements and Role Responsibilities:
- Manage shipping inquiries, creating labels, pick lists and claims
- Manage all Collaboration requests and track each project
- Work with Interior Designers in taking creative project briefs and liaise with internal stakeholders
- Track all Interior Designer and B2B projects for content post project
- Manage and provide internal teams with creative assets from customer reviews, collaborations, Interior Designer projects etc
- Source new Interior Designers and grow database
Essential Requirements:
- A minimum of 4 years customer service experience, ideally with a premium/luxury brand
- An E-Commerce background or recent E-Commerce experience
- Friendly and articulate, with excellent written and verbal communication skills
- A natural problem solver with an “I can resolve anything” approach to customer service
- The ability to communicate confidently with international/multicultural customers and businesses
- A quick learner with the ability to absorb information on the brand, our products and services
- A passion for Interior Design and creative projects
Advantageous:
- Shopify knowledge
- An understanding of Wallpaper and the printing and installation process
- Accounting Software (Xero, Sage etc) - creating customer accounts and sending quotes, invoices and statements
- CRM and/or Social Media Management software
- Shipping knowledge (UPS, DHL etc) - creating shipping labels, arranging collections and handling claims
- Can interpret architectural drawings/plans, to calculate the required wall coverage of the design/mural
- Intermediate/Advanced Knowledge of IG, FB, TikTok, Pinterest
- Creative - have a “creative eye” and can interpret designs, colours, room spaces and layouts
Pay: R18 000,00 - R20 000,00 per month
**Experience**:
- Customer Service: 3 years (required)
- Microsoft Office: 3 years (required)
- Shopify: 2 years (required)
**Location**:
- Durban, KwaZulu-Natal (preferred)
Application Deadline: 2024/12/09
-
E-Commerce Business Manager
2 months ago
Durban, KwaZulu-Natal, South Africa Telebest Full timeJob Title: Retail E-Commerce ManagerTelebest is seeking a highly skilled Retail E-Commerce Manager to lead our e-commerce and digital marketing efforts across multiple brands. As a key member of our team, you will be responsible for developing and executing a comprehensive e-commerce strategy to drive sales, customer engagement, and revenue growth.Key...
-
E-commerce Director
1 month ago
Durban, KwaZulu-Natal, South Africa Telebest Full timeJob Title: Retail E-commerce ManagerTelebest is seeking a highly skilled Retail E-commerce Manager to lead our e-commerce and digital marketing efforts across multiple brands.Key Responsibilities:Develop and execute e-commerce strategies to drive sales, customer engagement, and brand awareness.Manage and optimize e-commerce websites, apps, and channels to...
-
E-Commerce Business Manager
2 months ago
Durban, KwaZulu-Natal, South Africa Telebest Full timeAbout the RoleWe are seeking a highly skilled E-Commerce Business Manager to join our team at Telebest. As a key member of our digital marketing team, you will be responsible for developing and executing our e-commerce strategy across multiple brands.Key ResponsibilitiesE-Commerce Strategy Development: Develop and implement a comprehensive e-commerce...
-
E-Commerce Business Manager
4 weeks ago
Durban, KwaZulu-Natal, South Africa Telebest Full timeJob Title: Retail E-Commerce ManagerTelebest is seeking a highly skilled Retail E-Commerce Manager to lead the development and execution of our e-commerce business strategy across multiple brands.Key Responsibilities:Develop and implement e-commerce strategies to drive sales, customer engagement, and revenue growth.Manage and optimize e-commerce websites,...
-
E - Commerce Specialist
5 months ago
Durban, South Africa Talented Recruitment Full timeKwaZulu Natal, Durban - (Negotiable) E - Commerce Specialist required to join a client specialising in Window Décor. Based in La lucia. **Requirements**: - A relevant degree/diploma - Minimum 2 years relevant experience as an e-commerce specialist or in a similar role - Customer service experience - A Retail/ FMCG background is advantageous - Comfortable...
-
Retail E-Commerce Manager
5 months ago
Durban, South Africa Telebest Full timeRole summary: To manage and further develop the Group’s e-commerce and digital marketing business model across multiple brands.Suitable candidate should have experience in transitioning from a bricks and mortar marketing business to online / digital marketing.Duties & ResponsibilitiesTake ownership of existing and new e-commerce websites, apps, and...
-
Retail E-Commerce Manager
5 months ago
Durban, South Africa Telebest Full timeRole summary: To manage and further develop the Group’s e-commerce and digital marketing business model across multiple brands.Suitable candidate should have experience in transitioning from a bricks and mortar marketing business to online / digital marketing.Duties & ResponsibilitiesTake ownership of existing and new e-commerce websites, apps, and...
-
E-Commerce Business Development Manager
2 months ago
Durban, KwaZulu-Natal, South Africa Telebest Full timeTelebest E-Commerce Manager Job DescriptionTelebest is seeking a highly skilled E-Commerce Manager to lead our digital marketing efforts and drive business growth across multiple brands.Key Responsibilities:Develop and execute e-commerce strategies to attract, convert, and retain online customers.Manage and optimize e-commerce websites, apps, and channels,...
-
Marketing & E-commerce Executive
3 months ago
Durban, South Africa Hilton Full timeMarketing & e-Commerce Executive A Marketing & e-Commerce Executive plays an important role in assisting the Line Manager in achieving key objectives in line with the annual marketing and PR plan, current initiatives and relevant activities. The marketing and PR team performs an integral role in bringing together all function areas to ensure commercial...
-
E-commerce Operations Specialist
2 weeks ago
Durban, KwaZulu-Natal, South Africa Performability Recruitment Full timeKey Responsibilities:Manage strong relationships with corporate online customers, ensuring high service levels and satisfaction.Implement and drive strategies focused on increasing online sales, optimizing platform performance, and enhancing customer experience.Address and resolve customer complaints efficiently, ensuring timely responses and...
-
E-commerce Operations Coordinator
4 weeks ago
Durban, KwaZulu-Natal, South Africa Pronel Personnel Full timeJob Summary:Pronel Personnel is seeking a skilled E-commerce Operations Coordinator to manage sales and e-commerce operations for wholesale distributors. This role focuses on product listing, pricing accuracy, order follow-ups, and maintaining strong customer relations with online and independent stores.Key Responsibilities:Manage product listings, ensuring...
-
E-commerce Administrator
2 months ago
Durban, South Africa Talent Scout Full timeOur client in the têxtile manufacturing industry is seeking an e-commerce Administrator. Must Have: - Customer Experience - Be able to manage website listings - Strong administrative capabilities - Understanding of Ecommerce Process Minimum Requirements: - 2 Years experience
-
E-commerce Operations Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pronel Personnel Full timePronel Personnel is seeking a skilled E-commerce Operations Coordinator to manage sales and e-commerce operations for wholesale distributors. This role focuses on product listing, pricing accuracy, order follow-ups, and maintaining strong customer relations with online and independent stores.Key responsibilities include:Product listing management, ensuring...
-
DC Claims Controller
4 weeks ago
Durban, KwaZulu-Natal, South Africa takealot Full timeJob Title: DC Claims ControllerRequirements:3 years experience in a Warehouse Claims environmentGood understanding of claims procedures and analysisExcellent communication skills (written and oral)The Environment:Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading...
-
Customer Facing Specialist: E-commerce
5 months ago
Durban, South Africa Unilever Full time**Customer Experience Team: Customer Facing Specialist - Electronic **Commerce** **MAIN JOB **PURPOSE**: **JOB **SUMMARY**: - The CF specialist duties will include providing a view of stock availability at the customer DC. - They will provide insight on stock levels at DC, plus changes to distribution or buy-in phasing to help with interpretation of buy-in...
-
Ecommerce - Customer Service Representative
5 months ago
Durban, South Africa Talented Recruitment Full timeA leading action sports and lifestyle company that designs, produces, and distributes branded apparel, footwear, and accessories requires a Customer Service Representative to join their E-commerce department **Responsibilities**: - Communications with online customers through various channels by providing product and service information and resolving...
-
Customer Service Representatives Wanted!
5 months ago
Durban, South Africa TalentPop Full time**ABOUT US**: Join our rapidly expanding E-Commerce brand bursting with opportunities! We're on the hunt for top-notch Customer Service Representatives to join our dynamic team and be part of our exciting growth journey! **HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Paid Time Off! - Holiday Bonus! - Work from home! - We're growing fast,...
-
Ecommerce Business Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Telebest Full timeJob Title: Retail E-Commerce ManagerJob Summary: Telebest is seeking a seasoned Ecommerce Business Manager to lead our e-commerce business across multiple brands. This role is responsible for developing and implementing e-commerce strategies to drive sales, improve customer satisfaction, and maximize ROI. The ideal candidate will have a solid understanding...
-
E-retailer Talentpool
6 months ago
Durban, South Africa Mr Price Group Full timeThis is a talentpool role, meaning that it is not an active job but rather a place that we can collect suitable talent for when the role is available. What does an E-Retailer do? Essentially, you will be responsible for ensuring that the products allocated to the online store have the correct information and are launched online in time to ensure products...
-
E-retailer Mr Price
7 months ago
Durban, South Africa Mr Price Group Full timeEssentially, you will be responsible for ensuring that the products allocated to the online store have the correct information and are launched online in time to ensure products appear correctly. Demonstrating creativity and a good business mind set you will be in the position to create a virtual shopping experience for shoppers, providing key information...