E-commerce Customer Service Executive

2 months ago


Durban, South Africa Munks and Me Full time

Munks and Me is a premium Nursery and Children’s Wallpaper Brand, with a passion for creating eco-friendly, unique and customised wall décor for our customers’ homes.

In this role you will be the primary contact for all pre and post sales enquiries, so the ability to multitask and communicate, quickly, clearly and in a friendly and empathetic manner with our customers, is essential.

Job Requirements and Role Responsibilities:

- Manage shipping inquiries, creating labels, pick lists and claims
- Manage all Collaboration requests and track each project
- Work with Interior Designers in taking creative project briefs and liaise with internal stakeholders
- Track all Interior Designer and B2B projects for content post project
- Manage and provide internal teams with creative assets from customer reviews, collaborations, Interior Designer projects etc
- Source new Interior Designers and grow database

Essential Requirements:

- A minimum of 4 years customer service experience, ideally with a premium/luxury brand
- An E-Commerce background or recent E-Commerce experience
- Friendly and articulate, with excellent written and verbal communication skills
- A natural problem solver with an “I can resolve anything” approach to customer service
- The ability to communicate confidently with international/multicultural customers and businesses
- A quick learner with the ability to absorb information on the brand, our products and services
- A passion for Interior Design and creative projects

Advantageous:

- Shopify knowledge
- An understanding of Wallpaper and the printing and installation process
- Accounting Software (Xero, Sage etc) - creating customer accounts and sending quotes, invoices and statements
- CRM and/or Social Media Management software
- Shipping knowledge (UPS, DHL etc) - creating shipping labels, arranging collections and handling claims
- Can interpret architectural drawings/plans, to calculate the required wall coverage of the design/mural
- Intermediate/Advanced Knowledge of IG, FB, TikTok, Pinterest
- Creative - have a “creative eye” and can interpret designs, colours, room spaces and layouts

Pay: R18 000,00 - R20 000,00 per month

**Experience**:

- Customer Service: 3 years (required)
- Microsoft Office: 3 years (required)
- Shopify: 2 years (required)

**Location**:

- Durban, KwaZulu-Natal (preferred)

Application Deadline: 2024/12/09



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