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Operations Manager

4 months ago

Pretoria, South Africa Aramex Full time

**Key Responsibilities**
- Manage the operational excellence of the Pretoria Operations.
- Deliver sustainable cost benefits to the business.
- Ensure that all operational aspects are managed in accordance with company requirements
- Manage and deliver projects within time and budget when required.
- Interact with Sales and create a pro-active working relationship to enable us to deliver world class service.
- Manage the operations and any other tasks required to meet company requirements
- Implement and meet agreed KPI’s.
- Develop a culture of pride and excellence in your area of responsibility.
- Ensure that agent SLA’s are met and enforced.
- Manage all assets under your control correctly.
- Effective and efficient management of collections and deliveries
- Compile Route Optimization reports as well as SLA reports
- Problem identification, analysis and implementation of solutions
- Ensuring that the disciplinary code and procedures of Aramex are consistently and fairly applied to all levels of staff in cases of misconduct.
- Monitoring and ensuring the safety and security of staff

**Minimum Requirements**
- Matric (Grade 12)
- Tertiary qualification in Logistics is advantageous
- Must have a valid Code 8 Driver’s license
- Must have at least 5 years’ experience in Domestic courier operations
- Must have minimum 2 years experience managing a team

**Skills**
- Communication - Written & Verbal
- Planning, organising and time management
- Customer Focus
- Multi-Tasking and flexibility
- Leadership

**Competencies**
- Integrity
- Problem analysis and Solving
- Planning and organising
- Customer Centricity
- Strong business acumen
- Quick Decision making
- Tech Savvy

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.