Operations Manager

1 week ago

Pretoria, South Africa Servest Careers Full time

**Job Context**:
**SERVEST SECURITY AND TECHNOLOGY, A BUSINESS UNIT OF SERVEST HAS A** TALENT POOL REQUIREMENT FOR OPERATIONS MANAGERS REPORTING TO THE BRANCH MANAGER. MUST HAVE 3 TO 5 YEARS MANAGEEMNT / OPERATIONS EXPERIENCE WITHIN THE SECURITY INDUSTRY.**

**Minimum Requirements**:

- Grade 12 certificate with 3 to 5 years Management/ Operations experience in the Security Industry;
- Clear criminal record / PSIRA grade A registered / Valid drivers license / Own reliable vehicle;
- A qualification in Operations/Business Management;
- Must reside in Pretoria;
- MS Office proficient (Outlook / Word / Excel)
- Fire arm Competency (Hand-, Shotgun and Rifle) Business Purposes
- Good interpersonal skills / A good communicator / Excellent leading and supervising skills
- The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
- Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;
- Planning and organising / Commitment and awareness for detail.
- Own reliable transport and valid driver’s licence is required.
- Conduct site visits of allocated sites and report on activities, results and recommendations;
**Duties & Responsibilities**:

- Manage controllable expenses / Strict adherences to operational procedures;
- Compilation of site specific standing operational procedures (SOP’s) as well as the training of Security Officers;
- Manage the performance and productivity of workforce by daily communication and providing feedback on results;
- Ensure compliance to the company policies and procedures and manage the disciplinary process;
- Implement and maintain measures to ensure safe and heathy operating environments;
- Conduct continuous risk assessments and advice the customer on risk-mitigation strategies;
- Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives;
- Attend to incidents, conduct investigations and draft investigation reports;
- Manage customer and staff complaints promptly, accurately and effectively;
- Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers;
- Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.
- Manage the Operations Controllers by doing regular checks on their output and ensure that all administration is done according to Operation standards.
- Analyse Company Vehicle Tracker Reports and company cell phone accounts monthly control unnecessary expenses which may be incurred.
- Manage and generate annual budgets for your area of responsibility / Operate within budget by controlling expenses, meet budgeted EBIT targets.
- Ensure that the quality of stock is to company standards on delivery.
- Utilise the Company Vehicle Tracker daily to avoid abuse of company vehicle.

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