IT Service Desk Technician

2 weeks ago


Centurion, South Africa Ampath Laboratories Full time

Advert Reference:
P15258 IT Service Desk Technician - Centurion

Job Title:
IT Service Desk Technician - Centurion
- Closing Date:
2025/03/20
- Position Available From:
2025-03-06
- Area:
Centurion
- Actual Place Of Work:
Centurion
- Position Type:
Full-Time
- Weekly Hours:
40
- Time Conditions:
5 day Work Week (South Africa)
- Purpose of Position:
To ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
- Requirements:
Bachelor Degree in Information Technology, Computer Science, Management Information Systems or an advanced Technology-related Degree (required), Industry recognized certification in IT Service Management (required), Industry recognized IT certification (required)

Required Experience:
2 - 6 years related experience in information technology., Experience with desktop operating systems., Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes., Knowledge of basic computer hardware., Working knowledge of a range of diagnostic utilities.
- Key Responsibilities:



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