Technical Help Desk Agent

7 days ago


Centurion, Gauteng, South Africa Ampath Trust Full time

As a Technical Help Desk Agent at Ampath Trust, you will play a critical role in providing technical support to our end-users.

You will be responsible for resolving incidents and service requests in a timely and effective manner, while maintaining excellent customer service skills.

We require a strong understanding of ITIL principles and processes, as well as experience working in an ITIL-driven environment.

Key responsibilities include assisting in software releases and rollouts, building rapport with customers, and contributing to the technician knowledge base.

The ideal candidate will have a passion for delivering exceptional customer experiences and a strong desire to learn and grow with our organization.

We offer a dynamic work environment, opportunities for career advancement, and a comprehensive benefits package.



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