Clerk (Delivery Service Collections Call Agent)

2 weeks ago

Western Cape, South Africa The Foschini Group Full time

**About TFG**:
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that **Inspire our Customers to live their Best Lives**and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and in this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

**Key Responsibilities**:

- Tracking progress of customer collection orders.
- Contacting customers to confirm collections.
- Following up with customers not collecting.
- Handover of customer collections at DC.
- Updating system tasks, uploading, and filling.
- Escalating issues for timeous resolution linked to short lead times.
- Tracking collection orders shipped from JHB DC and MPODs from other regions.
- Working closely with DC’s, Stores, Bash, HO and customer service on order changes or queries.
- Back-up and overflow of customer delivery call agent tasks. WMOS System tasks.Supporting DC and cage manager with ad-hoc tasks.**Qualifications and Experience**:

- Grade 12 (Matric).
- Minimum 2 years working experience as a DC Clerk or Call agent.
- System knowledge (WMOS, PMM and ODS will be an advantage).
- Customer service experience
- Must be prepared to work under pressure and extra hours
- Warehouse or Distribution Centre or Call centre experience is an advantage
- Strong proficiency in MS Excel (i.e., aggregation worksheet functions [SUM, AVERAGE, etc.] data sorting and filtering, formatting, processing).A high degree of accuracy and strong numeric ability.**Skills**:

- Analysing requirements and problem solving.
- Vendor relations and process management.
- Organisational skill.
- Interpersonal communication and relations.
- Team collaboration.
- Customer service - problem solving, communication, technical system knowledge.
- Adapt to change.Attention to detail.**Behaviours**:

- Demonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication.
- You need to be flexible as the environment is very dynamic and priorities can change.
- Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.
- Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information.
- Develops plans and prioritises initiatives that align to the organisational goals and objectives.
- Effectively adjusts their behaviour, approach, and decision-making based on the situation.
- Always Act in the best interest of our Customer and TFG

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