Client Services Administrator
2 weeks ago
Lionlife is looking for a Customer service administrator to join a diverse and exciting team.
**Job Description**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills & Experience:
- 2 years in a financial institution
- Client services in a call centre would be advantageous.
Qualification:
- Matric
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
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