English + French Support Specialist

6 months ago


Cape Town, South Africa Debt Collection Full time

**About Us**:iContactBPO is seeking experienced call center agents to support our English-speaking US and European customers. As an English + French Support Specialist, you'll deliver exceptional customer service for retail software and equipment in a first-line tech support role.

**Role Details**:

- Premise-based position, 5 days/40 hours a week at our Cape Town office in PAARDENEILAND.
- Three-round interview process:Initial interview with recruitment and potential management representative.

Online assessment of skills.
Second interview with OPS manager and third interview with the client.

**Training and Progression**:

- Opportunity for advancement to the service delivery team with full-time contract.
- Training duration: 2 weeks, followed by 2 weeks nesting.

**Responsibilities**:

- Act as a bridge between customers and various departments.
- Troubleshoot and resolve issues efficiently.
- Document customer issues and resolutions.
- Collaborate with teams to enhance customer experience.

**Requirements**:

- Customer service experience, ideally in a technical environment.
- Strong English and French communication skills (written and verbal).
- Attention to detail with a focus on customer satisfaction.
- Proficient troubleshooting skills.
- Bonus points for technology passion, mac OS familiarity, retail/hospitality experience, Zendesk and POS knowledge.
- **Minimum of 2 years customer service experience, preferably in the BPO sector.**:

- **Comfortable working night shifts.**

**Benefits**:

- Experience our client's amazing product and company culture.
- Flexibility in work environment.
- Real career growth opportunities.
- **Meal vouchers and transportation home outside of office hours.**:

- Competitive salary + performance-based bonus.
- Access to mental health resources, language classes, and learning programs.

**Salary**: R180,000.00 - R240,000.00 per year

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you available to work on weekends, including Sundays?

**Education**:

- High School (matric) (required)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- French fluently (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)



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