French Customer Experience Representative for

1 month ago

Cape Town, South Africa Language Recruiters Full time

Are you passionate about sports and delivering exceptional customer experiences? Join our team in Century City, Cape Town, as a French Customer Experience Representative for Sports Betting. Be part of a dynamic and exciting environment, where you’ll engage with customers in French and provide top-notch support for our sports betting platform.

**Responsibilities**:

- **French Language Support**:

- Assist French-speaking customers with account inquiries, betting assistance, and troubleshooting.
- **Product Knowledge**:

- Develop expertise in our sports betting platform, staying updated on features, promotions, and betting options.
- Stay informed about sports events, odds, and industry trends to provide accurate information to customers.
- **Issue Resolution**:

- Investigate and resolve customer concerns promptly, ensuring a positive resolution and customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues as needed.
- **Communication**:

- Maintain clear and professional communication with customers, delivering information in a friendly and engaging manner.
- Work collaboratively with team members to share insights and best practices for delivering exceptional customer experiences.
- **Compliance**:

- Adhere to company policies, guidelines, and regulatory requirements to ensure a secure and fair gaming environment for customers.

**Qualifications**:

- Fluent in both written and spoken French.
- Excellent communication skills in English.
- Previous experience in customer service, preferably in the gaming or sports betting industry.
- Passionate about sports with a solid understanding of various sports events and betting terminology.
- Strong problem-solving skills and attention to detail.

**Additional Information**:

- Competitive salary and benefits package.
- Opportunities for career growth within a dynamic and growing industry.
- Collaborative and supportive work environment with a focus on teamwork and continuous improvement.
- Comprehensive training provided to familiarize yourself with our sports betting platform and processes.

**How to Apply**:
If you’re fluent in French, passionate about sports, and committed to delivering exceptional customer experiences, we want to hear from you

Our Client is an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability

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