Sportsbook Customer Care Specialist

8 months ago

Cape Town, South Africa Language Recruiters Full time

Are you a passionate sports enthusiast with exceptional French communication skills? Join the ranks of a leading operator in the gaming industry as a Sportsbook Customer Care Specialist based in Cape Town. Be part of a dynamic team dedicated to delivering top-notch customer service in the exciting world of sports betting.

**Responsibilities**:

- **French Language Support**:

- Assist French-speaking customers with account-related inquiries, betting assistance, and general support.
- **Product Knowledge**:

- Develop expertise in our sportsbook platform, staying informed about the latest features, promotions, and betting options.
- Stay up-to-date with sports events, odds, and industry trends to provide insightful assistance to customers.
- **Issue Resolution**:

- Investigate and resolve customer concerns promptly, ensuring a positive and efficient resolution.
- Collaborate with other departments to escalate and resolve complex issues.
- **Communication**:

- Maintain clear and professional communication with customers, ensuring a positive and engaging experience.
- Collaborate with colleagues to share insights and contribute to continuous improvement in service delivery.
- **Compliance**:

- Adhere to company policies, guidelines, and regulatory requirements to ensure a secure and fair gaming environment.

**Qualifications**:

- Fluent in both written and spoken French.
- Strong communication skills in English.
- Previous experience in customer care, preferably in the gaming or sports betting industry.
- Enthusiastic about sports with a solid understanding of various sports events and betting terminology.
- Exceptional problem-solving skills and attention to detail.

**Additional Information**:

- Competitive salary and benefits package.
- Opportunities for career advancement within a leading operator in the gaming industry.
- Collaborative and dynamic work environment with a team of passionate professionals.
- Comprehensive training provided to familiarize yourself with our cutting-edge sportsbook platform.

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