Technical Support Analyst

3 months ago

Cape Town, South Africa DigiCert Full time

**Who we are**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

**Job Summary**

We are in the market for a Technical Support Analyst (French Speaker) to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert's Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

**What you will do**
- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

**What you will have**
- Fluent in French (written and verbal) and professional working proficiency in English (essential)
- 1+ years technical support or IT client interfacing experience
- Computer Science, Information Systems or Information Technology qualification
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
- Familiarity with UNIX script commands, website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

**Benefits**
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Technical Support Analyst

    5 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    2 days ago

    Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...

  • Sr Technical Support Analyst

    5 months ago

    City of Cape Town, Western Cape, South Africa ACI Worldwide Full time

    **Join the Team Making Possibilities Happen** - If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. _ As a **Senior Technical Support...

  • IT Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    5 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst

    5 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    5 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Technical Support Analyst

    5 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst, Emea

    6 months ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...

  • Technical and Engineering Analyst

    2 weeks ago

    Cape Town, South Africa DLK Group Full time

    Cape Town, South Africa | Posted on 18/10/2024 The Technical and Engineering Analyst will play a critical role in supporting engineering projects through analysis, design, and implementation of technical solutions. This position requires a strong engineering background combined with analytical skills to optimize processes and enhance product...

  • Technical Support Analyst

    5 months ago

    Cape Town, South Africa MRI Software Full time

    **Job Description**: - From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.- Work hard, play hard. Always. Our relentless commitment to client success, our...

  • Support Analyst

    5 months ago

    Cape Town, South Africa Cape Union Mart International Full time

    The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its...

  • Technical and Engineering Analyst

    1 month ago

    Cape Town, South Africa DLK Group (PTY) Ltd Full time

    Job DescriptionThe Technical and Engineering Analyst will play a critical role in supporting engineering projects through analysis, design, and implementation of technical solutions. This position requires a strong engineering background combined with analytical skills to optimize processes and enhance product performance. Responsibilities:Collect, analyse,...

  • Senior Technical Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa DLK Group Full time

    Job DescriptionDLK Group is seeking a highly skilled Senior Technical Analyst to support our engineering projects through analysis, design, and implementation of technical solutions. This position requires a strong engineering background combined with analytical skills to optimize processes and enhance product performance.Key Responsibilities:Analyzing and...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Title: Tech Support AnalystJob Summary:We are seeking a skilled Technical Support Analyst to join our team at West Coast Personnel. In this role, you will be responsible for resolving faults and providing temporary solutions to our customers.Key Responsibilities:Resolving faults and providing temporary solutions.Take responsibility for the fault from...

  • Senior Technical Analyst

    3 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    The DLK Group (PTY) Ltd is seeking a highly skilled Senior Technical Analyst to support engineering projects through analysis, design, and implementation of technical solutions. This role requires a strong engineering background combined with analytical skills to optimize processes and enhance product performance.Key Responsibilities:Collect, analyze, and...

  • Operations Support Analyst

    5 months ago

    Cape Town, South Africa Initiate International Full time

    Operation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect for you!As an...

  • Operations Support Analyst

    5 months ago

    Cape Town, South Africa Initiate International Full time

    Job DescriptionOperation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect...