Spa Attendant

2 weeks ago

Cape Town, South Africa One&Only Cape Town Full time

Spa Attendant
(13521)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

Spa Attendants are responsible for delivering exceptional levels of hygiene and cleanliness in all aspects of the spa operation in

line with ESPA and Hotel brand standards, whilst delivering excellent five star client care.

Responsible for performing spa set up and close down procedures and ensuring all guest amenities are replenished throughout

the day.

**Key Areas of Responsibility**

Housekeeping Duties/ Operations
- Set up and close down the spa as per the brand standards set down by ESPA and Hotel, using relevant

checklists.
- Carry out a regular walk through of the entire spa to ensure cleanliness, working facilities, adequate stock levels of guest amenities and linens, removal of dirty linen, candles lit and checking flower displays are fresh and presentable.
- Ensure client lockers are turned around quickly with the appropriate amenities and presentation.
- Removal of dirty linen from the spa without disturbing the client experience, delivering it to the relevant housekeeping area.
- Maintain the cleanliness and adequate stocking of the therapist preparation areas.
- Liaise with relevant F&B outlets to receive refreshments for the spa ready for opening and refreshing throughout the day.
- Aid therapists in setting up for treatments and clearing away afterwards.
- Assist all other members of staff at all times including therapists, reception support and gym staff.

Guest Relations
- Express courtesy to guests at all times, offering assistance where required.
- Maintain a good knowledge of treatments and services offered in the spa to assist with guest enquiries.
- Attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering refreshments.
- Support reception by taking guest’s shoes and guiding them to changing rooms, as well as pointing out the location of heat experiences and relaxation areas and explaining their use.

Health, Safety & Hygiene
- Monitor the maintenance of all equipment and facilities within the spa and fitness area, reporting any issues to Duty Manager/ Hotel Maintenance.
- Responsible for pool plant testing during spa operating hours, ensuring chlorine and PH levels are at a safe level, recording findings to maintain an accurate record.
- Maintain the cleanliness of the entire Spa in particular the changing rooms, toilets, and showers plus relax areas. These should be kept in a neat, tidy and sanitary manner in accordance with ESPA and Health and Safety Standards.
- Receive training to ensure that all relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented within the Spa.

General
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director/Treatment Manager.
- Always be punctual and prepared in advance of starting work
- Perform any other duties deemed reasonable by management showing flexibility to cover areas outside the listed responsibilities.

SKILLS, EXPERIENCE & QUALIFICATIONS
- Able to read and write English

Basic knowledge and understanding cleaning and cleaning tools

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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