Groups & Incentives Operations Manager - Sandton

14 hours ago

Sandton, South Africa HotelJobs.co.za Full time

Tour operator based in Sandton is looking for a Groups & Incentives Operations Manager.
Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team
Actively work at improving information flow to all key Suppliers via the MOS
Ensure all client and/or guest complaints are replied to immediately
Assisting consultants in advising clients on all product related queries
Actively checking the MOS on files
Negotiate preferential rates with suppliers and specialised terms for group bookings
Implement secondary buying with the groups team to increase
Must be able to do on-site inspections with Clients and assist with traveling groups
Help prepare and support all operations of traveling files
Assist with compilation of gifting, filing, welcome notes
Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
Assist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guest.
Ensure administration Covid 19 protocols are in place for traveling groups
Managing a team of groups consultants
Hands on management and checking of all files to ensure all quality control measures are in place
Ensure emergency duty reports are submitted
Ensure through strong commercial focus that all files are profitable
Month end processes and procedures to be complete accurately and timeously complying too the month end time table
Support and communicate with accounts teams to ensure debtors are collected timeously
Back buy opportunities are created to increase the Margins where possible.

**Requirements**:
4 - 5 years management or supervisory experience in the hospitality/tourism industry (inbound tour operating)
Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry
Extensive knowledge of Tourplan, alternatively, another reservations system
ESS is essential
GIS, WETU, Maximizer
Other related systems such as the Availability and Web Reporting Portal
E-commerce (Booking platforms e.g. Take a lot)
Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
In-depth geographical, logístical and product knowledge of South, Southern and East Africa
Previous management and/or supervisory experience
Extensive sales experience in the groups and incentives area of the market
Good understanding of terms and conditions, product knowledge, general knowledge, third party destinations
Understanding of travel industry channels
New business development
Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
Understanding and knowledge of the different markets in which andBeyond operates in
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
Sales process and methodologies
Problem-solving skills
Negotiation skills
Experiential Creativity (Crafting Experiences)
Yielding
Guest/Client Delight
Financial analysis, modelling and management
Excellent communication skills (E.g. verbal, written, reporting and body language)
Time management
Teamwork and interpersonal skills
Conflict management and resolution
Attention to detail
Administration and organization skills
Event coordination and set up requirements
P-drive Navigation

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