Hotel Reservationist

10 hours ago


Cape Town, South Africa BON Hotels Full time

The Reservationist will primarily be responsible for:

- Responsible for Reservations of accommodation and events.
- Handles daily correspondences. Responds to enquiries and process any reservations.
- Processes reservations by mail, telephone, Whatsapp, direct enquiry or central reservation systems agents.
- Processes reservations from the sales office, other hotel departments, travel agents and otas.
- Knows the types of rooms available as well as their location, layout and specifications
- Know the selling status, rates and benefits of all package plans
- Know the credit policy of the hotel and how to code each reservation
- Monitor, update and respond to request and reviews on online platforms and otas
- Creates, updates and maintains reservation records
- Prepares letters of confirmation of reservations and thorough communication with guest
- Communicates reservations information with the Front Desk team.
- Processes cancellations and modifications and promptly relays this information to the guest and internally to the necessary staff members.
- Understands and implements the hotel’s policies on guaranteed reservations, no shows, deferrals and refunds.
- Processes advance deposits n reservations and relays accurately with accounts.
- Track future room availabilities on the basis of reservations.
- Monitors advance deposits requirements.
- Accurately completes daily cash ups and correct invoicing and billing for accounting department.
- Promotes goodwill by being courteous, friendly and helpful to guests, managers, fellow employees and other stakeholders.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Willing to undertake any reasonable request or complete a delegated task made by management in any other areas of the house.

**Requirements**:

- Hospitality Management diploma or degree
- Experience in a booking system such as of Opera, ESP or Premier advantageous
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and Opera (or similar), including Reservation’s module
- Administrative skills
- Desire to serve guests

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 35 per week

**Salary**: R8,500.00 - R10,000.00 per month


  • Hotel Reservationist

    4 months ago


    Cape Town, South Africa BLAAUWBERG BEACH HOTEL Full time

    HOTEL RESERVATIONIST (FIT) VACANCY AVAILABLE We are currently seeking a hotel reservationist to join our dynamic reservations team. Please note the following skill requirements: **MUST HAVE HOTEL EXPERIENCE** 1. Greets guests over the phone in a friendly, courteous manner 2. Records reservation information accurately; identifies and records group and...

  • Hotel Reservationist

    2 weeks ago


    Cape Town, South Africa Hospitality Pro Recruitment Full time

    ** DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS** We are URGENTLY recruiting for an experienced Hotel Reservationist for a busy and expanding hotel based in the Cape Town City Centre. This position is **URGENT** so long notice periods will not be accepted. Duties, but not limited to: - Dealing with guests - Processing all reservation requests Strict...


  • Cape Town, South Africa Hospitality Pro Recruitment Full time

    **PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS** We are URGENTLY recruiting for an experienced Hotel Reservationist for a busy and expanding hotel based in the Cape Town City Centre. This position is URGENT so long notice periods will not be accepted. Duties, but not limited to: - Dealing with guests - Processing all reservation...


  • Cape Town, South Africa Hospitality Pro Recruitment Full time

    ** PLEASE READ THE STRICT REQUIREMENTS BEFORE YOU APPLY** Strict requirements: - South African ID - Grade 12 - Excellent verbal and written skills - Minimum 5 years HOTEL RESERVATIONIST experience - Must reside in Cape Town - MUST be able to start ASAP If you meet the requirements, please attach your updated and comprehensive CV with references. **Job...


  • Cape Town, South Africa Hospitality Pro Recruitment Full time

    ** **DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS** A boutique hotel based in the Cape Town City Centre is URGENTLY looking for a Hotel Reservationist with excellent communication skills to join their dynamic team. Working hours are between 07:00 - 19:00 (Shifts) Strick requirements - South African ID - Grade 12 - Minimum 5 years’ HOTEL reservations...

  • Hotel Reservationist

    3 months ago


    Cape Town, South Africa Set Consulting Full time

    We have an exciting opportunity for a Hotel Reservationist to join a dynamic hotel team. The ideal candidate is professional and engaging with excellent interpersonal skills.   Requirements: A relevant qualification in a hospitality field is preferred. Relevant experience in a similar role would be beneficial. Engaging and professional individual with a...

  • Hotel Reservationist

    3 months ago


    Cape Town, South Africa Set Consulting Full time

    We have an exciting opportunity for a Hotel Reservationist to join a dynamic hotel team. The ideal candidate is professional and engaging with excellent interpersonal skills. Requirements:A relevant qualification in a hospitality field is preferred.Relevant experience in a similar role would be beneficial.Engaging and professional individual with a...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Exciting Opportunity: Become a Reservationist at a Luxury Hotel!** Kendrick Recruitment is thrilled to announce an opening for a **Reservationist** at a stunning luxury hotel in Cape Town! If you have a passion for hospitality and love helping guests create unforgettable experiences, this role is perfect for you! **What’s in It for You?** Competitive...


  • Cape Town, South Africa HotelJobs.co.za Full time

    A renowned 5* hotel is in search of an experienced Hotel Reservationist to join the team. **Main Duties & Responsibilities** - Making reservations for the Hotel and preparing rate proposals. - Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest. - Answer...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Luxury Hotel Group is seeking a dynamic and experienced Reservationist, **late shift only (2pm - 10pm)**, to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests. **Key Responsibilities**: - Manage and...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Luxury Hotel Group is seeking a dynamic and experienced Reservationist to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests. **Key Responsibilities**: - Manage and process reservations through the...

  • Hotel Reservationist

    3 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **About**: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. **Position Overview**: Are you organized, customer-focused, and passionate about delivering top-notch service? Join [Insert Hotel Name] as a **Hotel Reservationist**, where you’ll play a vital role in ensuring our guests have a seamless...

  • Reservationist

    10 hours ago


    Cape Town, South Africa Valor reimagining hospitality Full time

    Brief: WE ARE RECRUITING! RESERVATIONIST Valor Hospitality Partners is recruiting for our client based at the Cape Town Waterfront. Hospitality Head Office. - hotel|reservationist Detail: - Answer phone calls and attend to guests' requests to book rooms or events at the hotel. - Check on the internal booking system and make the booking for the guest. -...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are currently seeking experienced and customer-focused individuals to join our client’s team as **Receptionists and Reservationists** for a luxurious, and design 4* hotel in **Cape Town, South Africa**. This is an exciting opportunity to be part of a long standing, and legendary team and contribute to the success of their hotel. As a receptionist or...

  • Reservationist

    2 days ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Trendy ApartHotel style accommodation seeks a Reservationist to join their Central Reservations team. You will be based in the City Centre of Cape Town & work Monday - Friday 8am - 5pm & alternate Saturdays 8am-12pm At least 1 - 2 years experience as a Hotel reservationist - group or individuals is a pre-requisite - IT literacy, with experience of packages...

  • Reservationist

    7 months ago


    Cape Town, South Africa Mojo Hotel and Market Full time

    **Why join us** Want to inspire customers with the most attractive hotel deals? Then come join our team in Sea Point, Cape Town. You will grow with us in a local company that puts its people at the heart. We are looking for Hotel Reservationist Agent to provide a stellar customer experience. You will develop valuable business skills while gaining a...

  • Reservationist

    6 days ago


    Cape Town, South Africa Mojo Hotel and Market Full time

    **Why join us** Want to inspire customers with the most attractive hotel deals? Then come join our team in Sea Point, Cape Town. You will grow with us in a local company that puts its people at the heart. We are looking for Hotel Reservationist Agent to provide a stellar customer experience. You will develop valuable business skills while gaining a...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Luxury Property seeking a qualified and experienced Hotel Reservationist in Stellenbosch. Necessary experience and qualification essential - must be well groomed.

  • Reservationist

    7 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - Urgent Vacancy - Reservationist** **Luxury Hotel - Cape Town** **Requirements**: - Minimum 2/3 years reservationist experience within the Hotel/Lodge industry. - Experience in managing reservations for a group of properties preferable. - Excellent communication and interpersonal skills. - Ability to handle a fast-paced work...


  • Cape Town, South Africa The Victoria & Alfred Hotel Full time

    **DUTIES & RESPONSIBILITIES: -** The Reservationist is responsible for ensuring a seamless reservations process to ensure guest satisfaction is achieved starting with the reservation. **GENERAL** All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Team work and communication are...