Reservationist - Cape Town

3 weeks ago

Cape Town, South Africa The Right Company Full time

**RESERVATIONIST - CAPE TOWN - R14500 to R15000**
- prepares letters of confirmation and promptly processes any cancellations and modifications. Knows the type of rooms the hotel has as well as their location and layout. Knows all hotel packages plans-meaning status, rates, and benefits. Advising reservations Manager of availability levels.

Minimum Experience and Qualification Required:

- Matric
- 2-3 Years working as a Reservationist in a 5-star hotel or similar environment
- Must be able to perform in a highly confidential environment
- Must have strong computer skills
- Must have strong working knowledge of Microsoft Office programs
- Excellent organization and administrative skills with attention to detail
- Thorough working knowledge of MS Office and Opera

DUTIES AND RESPONSIBILITIES:

- Processes reservations by mail, telephone, website, or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records.
- Prepares letters of confirmation and pro forma invoices
- Advise Reservations Manager of any adjustments that need to be made.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Checks future room availabilities on the basis of reservations.
- Should be able to handle crisis periods.
- Monitors advances deposit requirements - Traces.
- Handles daily correspondence.
- Responds to inquiries and makes reservations as needed.
- Respond to all booking inquiries within 2-4 hours
- Copy in Reservations Manager and Sales Executive to all group’s enquiries
- Making arrangements for clients travel programs, relays information to Guest Relations Manager.
- Advise Reservations Manager when there is limited availability in order to Open and close the channels
- Availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
- Always maintain a clean and neat appearance and work area.

Please send updated CV in WORD together with a recent, professional head and shoulders photograph, current salary and recent references.

**PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE**

WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE

**Job Types**: Full-time, Permanent

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