Reservations Agent
7 months ago
Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. DUTIES & RESPONSIBILITIES DUTIES & RESPONSIBILITIES **Making reservations for the Hotel and preparing rate proposals. ** Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a guest. **Answer reservations calls in a pleasant and courteous manner, in accordance with the required standards. ** Up-selling, when appropriate, by informing guests of special packages, or higher room category. **Assist & maintain an efficient administration system within the department. ** Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue. **You may be required to manage room blocks and all sizes of group bookings. ** Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager. **Inform other departments and follow up with regards to special instructions / facilities. ** Establish and quote rates within the limits of the authorized rates negotiation procedure. **Familiarize yourself and learn the hotel offerings, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis. ** Prepare arrival/guest correspondence (check-in) packs for Front Office daily. **Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments. ** Report any rate, system discrepancy to the Reservations Manager and all overbookings. **Escalate all complaints. ** Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability. **Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking. ** Making sure all internal worksheets are actioned and updated daily **Ensure accurate and detailed capturing of bookings. ** Manage any guest feedback to necessary department. **Check and respond to all emails within required time policy. ** Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard. **Ensure reservations vouchers have been recorded and allocated correctly. ** Attend training when required. **Experience of GDS operating systems and website extranets advantageous ** Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and y
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Reservations Agent
1 month ago
Cape Town, South Africa Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
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Reservations Agent
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are looking for detail-oriented reservation agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering guests’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...
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Reservations Agent
3 weeks ago
Cape Town CBD, South Africa Arvo Pty Ltd Full timeReservations Agent About Our Client: Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience. Role Overview: As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role...
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Reservations Agent
5 months ago
Cape Town, South Africa Lion Roars Hotels & Lodges Full time**To Apply**: **The Role** We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo. **Who Are We?** Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most...
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Reservations Agent
5 months ago
Cape Town, South Africa Recruitment Matters (Pty) Ltd Full timeOur client is seeking a dynamic and customer-focused Reservations Agent to join their team. The Reservations Agent will be responsible for handling reservations inquiries, providing accurate information to guests, and ensuring seamless booking experiences. **Responsibilities**: - **Reservation Management**: - Provide personalized assistance to guests,...
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Reservations Agent
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAn upmarket hostel company is seeking an energtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two if its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior written...
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Reservations Agent
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAn upmarket hostel company is seeking an eneregtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two of its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior...
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Reservations Agent
1 month ago
Cape Town, South Africa Arvo Full timeReservations AgentAbout Our Client:Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience.Role Overview:As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role is...
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Reservations Agent
1 month ago
Cape Town, South Africa Arvo Full timeReservations AgentAbout Our Client:Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience.Role Overview:As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role is...
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Group Reservations Agent
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Group Reservations Agent** -** **Fantastic vacancy for a Group Reservations Agent **, iconic hotel group with great opportunities of development **Objective of the Role** Reporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost...
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Reservations Agent
1 week ago
Cape Town, South Africa Lion Roars Hotels & Lodges Full timeTo Apply: Send your CV to resman@lionroars.com with the Subject Line: 'Your Name' / 'Reservationist Application.' Be sure to include both your current and your expected salary in the email body. Please also indicate your earliest possible start date. The Role We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the...
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Central Reservations Agent
5 months ago
Cape Town, South Africa Totalstay Full timeThe Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and ensure that accurate records are maintained in all online platforms through use of extranets and interaction with the...
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Reservations Agent
5 months ago
Cape Town, South Africa Kerzner International Resorts Full timeReservations Agent (10204) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
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Reservations Agent
2 weeks ago
Cape Town, South Africa HotelJobs.co.za Full time**Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by...
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Central Reservations Agent
2 weeks ago
Cape Town, Western Cape, South Africa Totalstay Full timeAbout the RoleThe Central Reservations Agent is responsible for handling requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. This role requires the ability to ensure booking information is input accurately into the reservation system and maintain accurate records in all online platforms.Key...
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Reservations Agent
1 month ago
Cape Town, South Africa Belmond Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
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Reservations Agent
2 months ago
Cape Town, South Africa Belmond Management Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
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Reservations Agent
2 months ago
Cape Town, South Africa Belmond Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
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Central Reservations Agent
5 months ago
Cape Town, South Africa Neighbourgood Full timeNeighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...
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Reservations Agent
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeJoin Rest Easy and be part of a team that values teamwork, laughter, and delivering exceptional guest experiences. Our personalized approach to hosting goes beyond a mere lockbox, as we believe in creating connections and providing a warm welcome to our guests. By meeting them in person and offering tailored recommendations, we ensure they have a memorable...