Customer Service Manager

2 weeks ago


Cape Town, South Africa Headhunters Full time

We are seeking a friendly, highly-skilled client services manager to make our clients feel valued and supported.

Client services managers handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products/services. They maintain business relationships with existing clients, and bring new clients on board.

**Responsibilities**:
Ensuring a positive and professional client service experience.

Directing client complaints or complex queries to relevant departments in a timely manner.

Providing clients with technical assistance.

Expediting serious issues to management toward prompt resolution.

Building positive client relations by checking in regularly and following up on active processes.

Maintaining client records and documenting processes.

Identifying potential client services concerns and facilitating proactive intervention steps.

**Job Requirements**

Certification in customer relations, customer services, or similar would be advantageous.

Banking experience.

2-3 years of experience in client services, sales, or a similar role.

Exceptional ability in providing professional, efficient, and friendly client services.

Ability to coordinate with other departments on client-related matters.

Advanced ability to provide technical assistance, resolve issues, and recommend improvements.

Ability to keep updated on new developments in the field of client services.

Excellent interpersonal and recordkeeping skills.

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Ability to Commute:

- Cape Town, Western Cape (required)

Ability to Relocate:

- Cape Town, Western Cape: Relocate before starting work (required)



  • Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...


  • Cape Town, Western Cape, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    Job PurposeEnsure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.Primary Job...


  • Cape Town, South Africa CaRRoL BoYeS Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa Cape Union Mart International Full time

    Our Customer Experience Department is in search of a culture fit Customer Service Manager to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives to create and deliver our Customer Strategy. The role will require the incumbent to work effectively across multiple teams, the...


  • Cape Town, South Africa Cape Union Mart International Full time

    Our Customer Experience Department is in search of a culture fit Customer Service Manager to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives to create and deliver our Customer Strategy. The role will require the incumbent to work effectively across multiple teams, the...


  • Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa CaRRoL BoYeS Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa CaRRoL BoYeS Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...


  • Cape Town, South Africa O'Brien Recruitment Full time

    **Role Duties and Responsibilities**: - Develop and implement customer service policies and procedures to improve overall customer experience - Track and monitor key customer service metrics and report on performance to senior management - Collaborate with other departments to identify and resolve any issues impacting customer satisfaction - Implement...


  • Cape Town, Western Cape, South Africa Cape Union Mart International Full time

    Our Customer Experience Department is in search of a culture fit Customer Service Manager to join our team and play a key operational role in supporting our customers and various business stakeholders to achieve business objectives to create and deliver our Customer Strategy.The role will require the incumbent to work effectively across multiple teams, the...


  • Cape Town, South Africa Pollock and Associates Full time

    Customer Services Manager Chem/Petro/Oil & Gas Cape Town - Western Cape - South Africa As the Customer Services Manager for the Western Cape region, you will lead a team of technicians and artisans, ensuring efficient operations in a hands-on, field-based role. Your role entails effective communication with senior management, overseeing daily team...


  • Cape Town, South Africa Eden Clean LLC Full time

    **Customer Service Manager - Virtual Assistant** **The Job Overview** We are seeking an individual to perform duties related to being an administrative assistant as well as manage all outbound and inbound sales duties to support our business operations. As a virtual assistant, you will be responsible for attending meetings, managing calendars, answering...


  • Cape Town, Western Cape, South Africa CTP Flexibles Full time

    We currently have the above position available at our flexible packaging printing facility and wish to invite all suitably qualified applicants to submit their details for our consideration.The incumbent, reporting to the National Sales Manager, is responsible for managing the Customer Services and internal sales department (including all key accounts)...


  • Cape Town, South Africa Crocs South Africa Full time

    **Sales Operations** - Onboarding accounts including account setup, customer portals, reporting set up and CS training - Provide accounts with seasonal information - SAP Management including BP Maintenance, Account Set Up, VAS - WHS Location Management - Manage and set up VAS based on customer requirements and DSV - Operational Order book Management |...


  • Cape Town, Western Cape, South Africa Eden Clean LLC Full time

    Customer Service Manager - Virtual AssistantThe Job OverviewWe are seeking an individual to perform duties related to being an administrative assistant as well as manage all outbound and inbound sales duties to support our business operations. As a virtual assistant, you will be responsible for attending meetings, managing calendars, answering customer sales...


  • Cape Town, Western Cape, South Africa takealot Full time

    Customer Service Manager - Mr D Food Operations SupportWe are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.The position...


  • Cape Town, South Africa Local Measure Full time

    **Are you an energetic and dynamic Customer Support Manager seeking an exciting opportunity? Picture yourself joining a fast-paced and innovative tech start-up that has a **global strategic partnership with AWS**. We are experiencing remarkable growth and momentum with our clients and partners, and we need a talented Customer Service Manager to lead and...