Billing Support Specialist:

2 weeks ago

Paardeneiland, South Africa TCMS Solutions Full time

Billing Support Specialist - APAC

Purpose of the role


Reporting to the Billing Support Manager, this people-support role is responsible for helping our growing client base focus on what matters most by taking the reins on billing and subscription inquiries.

The Billing Support team's priority is to be a trusted partner for our client groups, including both customers and our internal teams.


Our joint mission
Lightspeed powers the businesses that are the backbone of the global economy.


Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.

With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.

We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at
Lightspeed

Role

  • Collaborate with peers and other departments for specific issues impacting customers
  • Expertly navigate our CRM (Salesforce) and various backoffices and billing systems to solve problems
  • Diligently document and track customer issues and resolutions within CRM
  • Charge fees where necessary
  • Raise and assess technical issues when impacting our team and customers
  • Assess and reconcile invoices as needed
  • Validate and update customer account information
  • Assist in the coordination of hardware returns
  • Handle other duties and responsibilities as defined by management

And a little bit of....

  • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.

KPI's

How you will know you are kicking ass:

  • Keeping a One Touch Resolution for the team of 90%
  • Answering 500+ Queries a month
  • Keep our Resolution time below 14 hours

Experience

  • Previous experience in a customerfacing role
  • Experience Handling complex queries preferably in a billing environment
  • Experience with Salesforce/Zendesk

Attributes & Skills

What will help you kick ass in this role?

  • Remarkable communication skills
  • Stellar timemanagement and prioritization skills
  • Excellent written and spoken English
  • Recognized knack for problem solving and resourcefulness
  • Ability to manage multiple mandates under tight deadlines in highpressure environments
  • Talented in learning quickly in technical environments

Some things that we all do

MAKE IT HAPPEN MAKE IT TOGETHER
We strive for meaningful results. We win and celebrate as a team.
We own both our successes and We help each other grow by bringing setbacks along the way. out the best in each other.
We stay curious, act boldly, and check We work together to take on our blind spots. impossible challenges with energy
We only look back to learn. and positivity.

We know when to set a new direction, and we all row together.

MAKE IT HUMAN
We bring our authentic selves to work,
MAKE IT ABOUT THE and we create space for everyone to
CUSTOMERS
succeed. Period.
We support, trust, and respect each other.
We welcome each other's unique perspectives as we recognize we are all essential parts of something bigger.
We communicate kindly and candidly.

MAKE IT DATA DRIVEN MAKE IT MATTER
We choose to assess rather than We measure ourselves by our impact. assume. We are deliberate and strategic about
We champion analysis over anecdotes, what we do, and what we do not do. but remain open-minded. We identify creative solutions to new
We ask the hard questions, consider the problems and blaze new paths. context, and make informed decisions. We deploy our resources thoughtfully, all acting as owners.

Job Types:
Full-time, Part-time

Part-time hours: 32 per week

Ability to commute/relocate:

  • Paardeneiland,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Language:

  • Dutch (required)
Application Deadline: 2023/06/16

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