Senior Manager: Claims Operations

3 months ago


Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Develop tactical strategy and delivery plans, formulate associated practice/s and ensure operational implementation and adoption i.t.o. claims management methodology, governance and delivery objectives.

**Job Description**:
Leadership: Achieve client satisfaction through effective leadership of staff i.e. through the formulation and implementation of initiatives to improve and enhance staff morale, motivation, level of skill, professionalism, work and commitment to service delivery. Explain targets to all claims staff and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements by creating quarterly and monthly plans in order to ensure delivery for the year. | Service Excellence/Customer Centricity: Ensure excellent client service (e.g. ensure CSI targets are above 80%) by constantly reinforcing service excellence principals i.e. to answer a telephone within 3 rings, with all staff | Business Management: Manage and contain claim spend by ensuring efficient cost control procedures are followed at all times. The main bottom line drivers for efficient cost control must be closely monitored and this can be achieved by constantly reviewing the claims paid, accurate estimates, salvage management, recoveries, car hire expenditure and release fee management. | Operational Effectiveness: Ensure that staff adhere to the claims processes, procedures and controls as defined in service initiatives, services level agreements, claims procedure manual and claims management bulletins by doing quarterly quality audits. The outcome of these audits and an action plan to address shortcomings (if necessary) must be discussed with the particular employee in a performance tracking session and must be recorded the particular monthly claims head office report. | People Management: Create a motivated work environment where employees want to work hard to achieve service excellence by providing regular feedback on their performance and by making sure that the employees' efforts are recognised

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



  • Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    Job Title: Senior Claims ManagerWe are seeking a highly skilled and experienced Senior Claims Manager to join our team at Salt Employee Benefits. As a Senior Claims Manager, you will be responsible for leading our claims administration function and ensuring that all claims are processed efficiently and effectively.Key Responsibilities:Manage a team of claims...


  • Johannesburg, Gauteng, South Africa SALT Employee Benefits Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Claims Manager to join our team at SALT Employee Benefits. As a key member of our team, you will be responsible for coordinating and monitoring all claim and related activities, ensuring accurate processing and authorization of claims, and maintaining strong relationships with clients and...


  • Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: This is a senior position reporting to the CFO. This role will oversee the claims department responsible for the assessment and processing of Death, Sickness, Critical Illness and Hospital claims. If you have extensive experience in claims assessment in a life company, self-driven, confident to handle complex claims issues, possess...

  • Senior Claims Manager

    3 weeks ago


    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Claims Manager to join our team at Salt Employee Benefits. As a key member of our organization, you will be responsible for leading our claims administration function and ensuring that our clients receive exceptional service.Key ResponsibilitiesClaims Administration: Oversee and manage all...

  • Senior Claims Manager

    4 months ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    The Snr Manager will be responsible for working with the Head Admin to provide strategic direction and input re. The Claims function of SEB in line with client needs and working closely with the Executives and IT to implement and drive strategic changes. To manage a large team of client services administrators for a portfolio of funds. Lead the team and...

  • Senior Claims Manager

    2 weeks ago


    Johannesburg, South Africa Armstrong Appointments Full time

    Our client is seeking a hands-on high-level Senior Claims Manager that will be based in Johannesburg, South Africa, responsible for the professional handling of a broad portfolio of general property, engineering, mining, casualty / financial lines claims, underwritten in both retail and international wholesale markets. The position reports into the Head of...

  • Senior Claims Manager

    2 weeks ago


    Johannesburg, South Africa Armstrong Appointments Full time

    Our client is seeking a hands-on high-level Senior Claims Manager that will be based in Johannesburg, South Africa, responsible for the professional handling of a broad portfolio of general property, engineering, mining, casualty / financial lines claims, underwritten in both retail and international wholesale markets. The position reports into the Head of...


  • Johannesburg, South Africa AIG Full time

    The Claims Operations Manager - South Africa, will report to the EMEA Head of Claims Operations with a matrix to the South Africa Head of Claims. This role will be responsible for claims governance & compliance, process optimization & continuous improvement, strategic execution, project delivery, claims system initiatives and where required, coordinate with...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Senior Claims Assessor Job DescriptionTalentCru is seeking a highly skilled Senior Claims Assessor to join our team. As a Senior Claims Assessor, you will play a critical role in evaluating and processing death, critical illness, disability, and incapacity claims.Key Responsibilities:Evaluate and process claims in accordance with fund rules, policies,...


  • Johannesburg, South Africa Tree of New Beginnings Full time

    **Who we are** We’re different. We’re building digital insurance products that make people’s lives better through easy-to-use digital journeys, connected to clever AI algorithms, delivering world-first solutions to add true value to customers' lives. These innovations have resulted in partnerships with global giants like Google, multiple insurance...


  • Johannesburg, South Africa Six Sense Full time

    Well established Underwriting Managers firm is looking to appoint a Senior Claims Negotiator. **SKILLS, QUALIFICATIONS & RESPONSIBILITIES**: - Education: Matric - A minimum of 10 years’ commercial claims experience in the insurance industry specifically building/property claims - non-motor, property claims experience - Short-term Insurance qualifications...


  • Johannesburg, South Africa HeadHunters Full time

    **Reference** - PE002301/LS**Location** - Gauteng, JHB - Northern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the **Insurance / Financial Services industry **is currently looking to employ** a Senior Claims Investigation Manager based in Bryanston (Johannesburg).** **A wonderful career opportunity awaits...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Eastern Suburbs - Annually Cost To Company (Market related) Well established Underwriting Managers firm is looking to appoint a Senior Claims Negotiator. **SKILLS, QUALIFICATIONS & RESPONSIBILITIES**: - Education: Matric - A minimum of 10 years’ commercial claims experience in the insurance industry specifically building/property claims -...


  • Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Eastern Suburbs - Annually Cost To Company (Market related) Well established Underwriting Managers firm is looking to appoint a Senior claims negotiator. **SKILLS,QUALIFICATIONS & RESPONSIBILITIES**: - Education: Matric - A minimum of 10 years’ commercial claims experience in the insurance industry specifically building/property claims -...


  • Johannesburg, South Africa Trafalgar Property Management (Pty) Ltd Full time

    Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar has a wide selection of homes to rent, to suit all budgets, tastes and areas. Trafalgar offers full-service sectional title and home owners association (“HOA”) property management services across...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    {"h1": "Senior Claims Assessor Role at TalentCru", "p": "At TalentCru, we are seeking a highly skilled Senior Claims Assessor to join our team and contribute to the evaluation and processing of death, critical illness, disability, and incapacity claims. This individual will play a critical role in ensuring that claims meet the stipulated criteria for payout,...

  • Senior Claims Manager

    4 months ago


    Johannesburg North, South Africa Network Building and Talent Acquisition Full time

    You will spearhead a dynamic team tasked with delving into motor claims investigations. In this pivotal role, thorough examinations of claims are conducted, to guarantee strict compliance with Company SOP’s and Regulatory mandates. Positioned at a senior level, the emphasis lies on propelling continuous enhancements, eradicating discrepancies, minimizing...

  • Executive Head: Claims

    4 months ago


    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam Broker Solutions has a position available for an Executive Head of Claims at senior management level preferably based in Johannesburg. The position reports to the Chief Executive Officer of Broker Solutions.**WHAT WILL YOU DO** - To provide strategic and operational direction to optimise and manage the end-to-end claims value chain...


  • Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A leadership role in the Life Operations team reporting to the Claims Manager. This role is responsible for managing a team responsible for assessing Sickness, Permanent Incapacity and Disability Claims as well as Case/Claims Management of ongoing claims. Ensure best practice and supporting the company in meeting its...

  • Senior Manager

    6 months ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    Purpose of Role:The incumbent will be responsible for working with the Head Admin to provide strategic direction and input re. The Claims function of SEB in line with client needs and working closely with the Executives and IT to implement and drive strategic changes. To manage a large team of client services administrators for a portfolio of funds. Lead the...