Claims Operations Manager

4 months ago


Johannesburg, South Africa Tree of New Beginnings Full time

**Who we are**

We’re different. We’re building digital insurance products that make people’s lives better through easy-to-use digital journeys, connected to clever AI algorithms, delivering world-first solutions to add true value to customers' lives. These innovations have resulted in partnerships with global giants like Google, multiple insurance accolades, and despite our early age, billions of rands in cover already sold.

**Who we are looking for**

Join our dynamic operations team at OneSpark as an experienced and highly motivated Operations & Claims Manager.

In this role, you will play a key part in supporting day-to-day operational activities, solving challenging business problems, and managing clients' insurance claims from start to finish.

**What you’ll be doing**
- Enhanced long-term insurance claim management, encompassing the following comprehensive services:

- Streamlined claims processing for efficiency and accuracy.
- Thorough investigation & evaluation to ensure fair and prompt claim resolution.
- Robust documentation and recordkeeping for meticulous record management.
- Rigorous determination of claim eligibility for prompt and accurate claims assessment.
- Managing the claims framework.
- Enabling the day-to-day delivery of OneSpark's objectives.
- Enhancing and optimizing current workflows while ideating new processes to drive efficiency.
- Collaborating with all business units to achieve optimal operational outcomes.
- Efficiently managing client queries and resolving client issues.
- Providing cross-functional support to all relevant OneSpark teams and service providers.
- Becoming a product and system specialist to perform administrative duties to assist with internal and external service providers' needs.
- Ideating and formulating plans to automate manual processes.

**What you’ll need**
- Reside in Gauteng, South Africa.
- Eagerness to learn and take on new challenges.
- Comfort working with new technologies.
- Minimum 5 years of claims experience at a long-term insurance company.
- Ability to manage your own time and responsibilities effectively.
- Ability to drive high-impact decisions and challenge the status quo.
- Relevant university degree or college diploma.
- Self-starter, high achiever, and passionate about making a positive impact on the world.

**Salary**: R50,000.00 - R55,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a minimum of 5 years' experience working with claims in Life Insurance?



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