Sales Enablement Technical Specialist

3 days ago

Cape Town, South Africa NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

**Working at NTT**

**Key Responsibilities**:

- Technical expertise to administer & design more complex scenarios across a variety of SaaS platforms:

- Technical Guidance related to development, integration, authentication, and administration across NTT’s Sales Enablement platform hosted on Highspot.
- Co-ordination with cross-functional I&T teams regarding change management, risk impact assessments, and/or any custom developed solution requirements.
- Ability to implement and/or adhere to Content Management (CMS) Lifecycle - Office 365 SharePoint Online, as well as their potential integrations across any Sales systems of engagement when needed.
- Implement Migration across any Sales platforms as needed, covering CDNs/ Digital Asset Management (DAM)-based solutions - e.g., MediaValet.
- Technical integration support across Marketing-related solutions e.g., Account-based Marketing platforms (ABM) - Terminus.
- Provide 2nd line support to the 1st line support team, managing daily support issues or escalations where needed. (Adherence to OLAs (Operational Level Agreements) & SLAs (Service Level Agreements) within Service now)
- Technical expertise to develop innovative solutions, and/or API integrations within the above-mentioned platforms, notably to support the business requirements of our Sales Enablement initiatives.
- Demonstrate effective cadence & participation across project workshops and planning sessions, as-and-when needed.
- Interpret client requirements and translate these into system & solution requirements and specifications.
- Demonstrates solid understanding & discipline of infrastructure design standards, documentation and post-deployment operations, and adherence to standards of implementation & governance.
- Contribute to all Project Management assigned tasks in a timely fashion (e.g., scope of work (SOW) documents, bill of material (BOM), planning, milestones, risks, assumptions/ constraints, and dependencies).

**Experience, Skills, and Qualifications**:

- Bachelor’s degree or equivalent education and/or work experience required.
- Ability working with clients and business teams to create client-orientated solutions and services.
- Gather and fully understand all client requirements and specifications.
- Ability to adapt to new technologies with ease.
- Demonstrate a disciplined, proactive mindset in their approach to work.
- Experienced in working with Kanban, providing timely status updates.
- Experienced in the SAFe (Scaled Agile Framework for the Enterprise) Agile methodology.
- Experienced in consulting with senior regional and global business stakeholders.
- Excellent oral & written communication.
- Relevant technical certifications for CMS, CRM, ABM etc. (e.g., Salesforce, SharePoint - both advantageous).

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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