IT Field Service Manager

7 months ago

Cape Town, South Africa Motivity ICT Enablement Full time

**Job overview**

Develop, implement, and manage operational strategies for the region and ensuring customer service standards are maintained to the highest levels and setting performance and efficiency level objectives for the region.

**Duties**

Work in conjunction with the Regional Operations teams to co-create the regional operations strategyWorkclosely with the rest of the business to ensure the delivery of an integratedoperations and strategic target achievement.

Drive theimplementation of improvements in operating processes and systems to optimiseoperational efficiencies.

Determine operational capacityrequirements for the regions across both the medium and the long termand plan required asset utilization and capex requirements accordingly.

Use growth and investment opportunities effectively.

Stay abreast of latest international trends by visiting facilities (local and international) and integrating best practice into future solutions.As a central point of operations bottle necks and opportunities and develop solutions through collaboration with all relevant parties in the business.

Constantly monitorand drive the achievement of regional strategic and operational targets.

Ensure theagreed operational targets are achieved through regional team targets and thatthese targets align cross-functionally within the area of responsibility.

Conductweekly / monthly management meetings to address challenges, review performanceand plan for future optimum performance.

Identify opportunities for the appropriate and cost-effective investment of resources within the regional operations.Identify emerging cutting-edge practices, systems, equipment, andtechnologies to be introduced within the regionsIntegrate business systems successfully to support operational processes.

Monitor thequality, quantity, cost and efficiency of regional operations.

Deliver system support to all internal and external customers.

Mitigate risks against people and physical assets.

Ensure full legal compliance with all relevant legislation.

Ensure the regional team accurately and regularly captures operating data onto the information system to enable access to reliable data and reporting for trend analysis and decision making.

Analysemanagement information on a daily basis to ensure productivity and regionaltargets and standards are being met.

Suggest system changes to ensure the ongoing relevance and accuracy of information.

Share relevant data with the executive management team to enable reliable business decision making.

Manage regional costs to ensure lowest operational costs and the optimal utilisation of staff and assets

Authorise expenses within the level of authority and monitor spending activity within regional teams to ensure compliance with financial and ethical standards.

Lead the regional management team towards meeting strategic objectives and targets through regular communication and utilisation of the full organisational talent management tool set.

Lead aregional team and workforce and maintain a stable IR climate through aconstructive relationship

Manage and deliver onsuccession plans to enable the development of a future generation of leadersand specialists and ensure optimal turnover and retention levels are maintained.

Drive employment equity within the regional team to ensure that diversity is achieved at all levels and that statutory targets and requirements are met.

Champion training and development of the regional team through the utilisation of available training opportunities or by contributing to the development of new training solutions in collaboration with regional and national training specialists.

Conduct regular performance appraisals with subordinates and ensure that the process is cascaded throughout the region.

Develop and manage high performance multi-disciplinary teams in order to solve problems within the region.

Encourage skills workshops between multi-disciplinary teams and across the region to realise the transfer of skills.

Conduct weekly / monthly management meetings and ensure that records are kept and shared across the regional team and that action plans agreed to within team meetings are delivered upon.

Manage the employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Monitor regional team performance and provide regular feedback.Coach and support regional team members were necessary to achieve objectives.

**Attributes**

Technical proficiency

Organisational skills

Communication skills

Leadership skills

Adaptability

Data processing

Analytical skills

Risk analysis

Decision making

Cost management including procurement Staff / Resource management

**Minimum Requirements**

Minimum of an undergraduate degree or diploma in Information Technology or Business Management

Valid Code EB drivers' licenceA minimum of 8-10 years leading in an IT or ICT environment

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