Product Enablement Specialist

7 months ago

Cape Town, South Africa Impact.com Full time

**Our Company**

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

- Passionate about its people
- Focused on delivering the very best tech to our customers
- Offering the flexibility to work how and where you are most successful
- Obsessed with our customer's success
- The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more
- Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
- Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi's, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

**Your Role at Impact**

This position reports into Associate Manager, Product Enablement.

**What You'll Do**
- Collaborate with the technical writers, product managers, UX/UI design team, and engineers to identify user needs and design effective in-app guidance solutions.
- Continuously improve in-app guidance solutions by analyzing user behavior and feedback, and by experimenting with new approaches and solutions.
- Monitor user feedback and usage data to measure the effectiveness of in-app guidance and identify opportunities for improvement.
- Run weekly, monthly quarterly reports to measure in-app guidance performance
- Design and create clear and concise in-app guidance that is easy to follow and visually appealing.
- Develop and implement in-app guidance solutions that are consistent with the overall product experience and that align with our product and business goals.
- Work closely with the product team to ensure that in-app guidance is up-to-date with the latest product features and updates.
- Communicate results and insights to the product team and other stakeholders to inform in-app guidance decision-making

**What You Have**
- Bachelor's degree
- Strong analytical skills with the ability to use data to inform decision and measure effectiveness of in-app guidance solutions
- Excellent with Google Suite & Excel
- Experience with A/B testing and other user research methods.
- Experience with web analytics tools such as Pendo, Mixpanel, GA, etc.
- Experience with Jira and Confluence
- Excellent communication skills and ability to collaborate with cross-functional teams.
- Strong problem-solving skills and ability to think creatively to develop effective solutions.
- Passion for user experience and a user-centered design approach.
- Nice to have skills:

- **Customer Service**: Someone who has experience in training, enablement, or customer service.
- **UX/UI design skills**: It would be great if they have strong design skills and be able to create clear and concise in-app guidance that is easy to follow and visually appealing.
- **Technical skills**: It would be great if they have some technical skills to be able to understand and communicate the product's technical architecture and how in-app guides fit into it.

**Benefits/Perks**:

- **Unlimited PTO policy**
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training & Development**
- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Stock Options**
- 4-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Flexible work hours**:

- **Casual work environment**

**_ Impact is proud to be an equal opportunity workplace. _**_We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us kn

  • IT Field Service Manager

    7 months ago

    Cape Town, South Africa Motivity ICT Enablement Full time

    **Job overview** Develop, implement, and manage operational strategies for the region and ensuring customer service standards are maintained to the highest levels and setting performance and efficiency level objectives for the region. **Duties** Work in conjunction with the Regional Operations teams to co-create the regional operations strategyWorkclosely...

  • Change Enablement Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    About the OpportunityWe are looking for an experienced Change Enablement Specialist to join our team at Datonomy Solutions in Cape Town.The successful candidate will assume end-to-end responsibility for Business Readiness for specific projects, ensuring the change deployed is sustainable and fully embedded within the business.The ideal candidate will have a...

  • B2b Product Marketing

    2 months ago

    Cape Town, South Africa Delta-v Full time

    Are you a B2B marketer who’s looking to move into a role where you work with a range of international FinTech companies and own Go-to-Market strategy and execution?_ **About Delta-v** Delta-v’s mission is to accelerate the growth of exceptional tech companies. We do this by helping these companies with the thing they struggle the most with -...

  • Product Marketing Specialist

    2 weeks ago

    Cape Town, South Africa Initiate International Full time

    An international super-fast growing tech company and we are revolutionising hoteliers around the globe have an exciting career opportunity for a **Product Marketing Specialist** to join their team in **Cape Town**. You will refine, develop, and communicate the value proposition of the Product in all their focus markets to help position them against...

  • Product Marketing Specialist

    7 months ago

    Cape Town, South Africa 1-grid Full time

    Location: Cape Town, South Africa Reports to: Head of Marketing 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Product Marketing...

  • Technical Product Development Specialist

    1 month ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends AgencyThe Legends Agency is a well-established and rapidly growing fintech company with a strong track record of developing young, ambitious people into senior leaders.We are seeking a skilled Technical Product Development Specialist to join our global team as our first technical hire. In this role, you will work closely with our...

  • Buyer Product Specialist

    3 months ago

    Cape Town, South Africa AJ Personnel Full time

    Purpose:The Product Specialist will create and execute strategies for building material portfolio, develop budgets, buying and negotiating and drive continuous improvement of product, systems and processes.Requirements:Degree/Diploma with a Supply Chain Management and or Finance and or Business Administration focus5 years experience of procurement or...

  • Buyer Product Specialist

    3 months ago

    Cape Town, South Africa AJ Personnel Full time

    Purpose: The Product Specialist will create and execute strategies for building material portfolio, develop budgets, buying and negotiating and drive continuous improvement of product, systems and processes. Requirements: Degree/Diploma with a Supply Chain Management and or Finance and or Business Administration focus 5 years experience of procurement...

  • Regional Product Specialist

    1 month ago

    Cape Town, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...

  • Regional Manager: Cash Sales Enablement

    1 month ago

    Cape Town, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To...

  • Sales Enablement Analyst

    6 days ago

    Cape Town, South Africa HyperionDev Full time

    **ABOUT US**: HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the...

  • Product Specialist

    3 months ago

    Cape Town, South Africa Red Bull Full time

    **Company Description**: The Product Specialist works closely with the Brand Manager on understanding and gathering consumer insights and market research, specifically what drives trial and per capita consumption. They run the day-to-day “brand operations” in the fields of product marketing, new products and packaging initiatives and brand projects....

  • Product Operations Specialist

    6 days ago

    Cape Town, South Africa Stitch Full time

    Stitch is a developer-first API startup with a mission to deeply connect financial systems with the wider world. We provide an API which allows third-party apps and websites to interact with their user's bank accounts in ways that unlock the ability for companies across Africa to build innovative technology products quickly. Creating innovative financial...

  • Production Management Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Solutions Full time

    Job Title: Production Management SpecialistA leading organisation in the Northern Suburbs of Cape Town is seeking an experienced Production Management Specialist to join their dynamic team. This role offers a unique opportunity for growth and development in a fast-paced factory environment.About the Role:The successful candidate will be responsible for...

  • Sales Enablement Technical Specialist

    3 days ago

    Cape Town, South Africa NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Metallurgical Production Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa SA Metal Full time

    SA Metal is seeking a highly skilled Metallurgical Production Specialist to join our team in Cape Town. As a specialist, you will be responsible for managing projects, including process design and layout work, as well as quality control and implementation of systems to support product realization.Responsibilities will include:Project management and process...

  • Mechanical Production Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa E&D Recruiters Full time

    Mechanical Production Specialist Job OverviewWe are currently looking for a skilled Mechanical Production Specialist to join our team in Cape Town, South Africa. As a key member of our operations team, you will be responsible for ensuring efficient production processes and contributing to continuous improvement initiatives.Key Responsibilities:Develop and...

  • Junior Product Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Managed People Solutions Full time

    Job Opportunity: Junior Product SpecialistAbout the Role:We are seeking a talented individual to join our team as a Junior Product Specialist. In this dynamic role, you will be responsible for various duties including determining stock to be merchandised, drawing stock requirements, and executing merchandising activities as per cycle brief.Key...

  • Product Promotion Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    Job OverviewAs a Product Promotion Specialist at Ground One Direct Marketing, you will play a key role in promoting and selling products to clients. You will be responsible for building relationships with customers and contributing to our sales targets.

  • Production Planning Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Milkor Integrated Systems Full time

    Job Title: Production Planning SpecialistMilkor Integrated Systems is seeking a highly skilled Production Planning Specialist to join our team. As a key member of our production planning department, you will play a crucial role in ensuring the efficient and effective production of our products.**Key Responsibilities:**Coordinate and manage production...