Settlements Supervisor

**SETTLEMENTS SUPERVISOR**

**FCS Head Office - Midrand**

**Reporting to - Settlements Manager - Zak Croukamp**

**Job Introduction**:
Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met.

**Key Performance Areas: (not totally inclusive)**:
1) Effective supervisory of the settlement function
- Oversight and control over Customer’s settlement
- Assisting the Settlements Team with any settlement troubleshooting, for example, system issues in obtaining settlement data, changing customer data to cater for customer’s special requirements
- Maintaining master data on the central database regarding new customers and customers settlement referencing requirements
- Daily monitoring of Banking Internet Online Sites for rejected settlement transactions
- Management of the process for Unallocated Canister to supply Fidelity Internal Reconciliation department with daily submissions processing into the bookkeeping system (SAP)
- Close co-working with Fidelity Recon Teams to assist with recon queries

2) Management of customer settlement queries
- Resolving customer settlement queries in partnership with Fidelity Cash Centres
- Assist in resolving device customer's recon issues in partnership with Fidelity Cash Centres and “Fidelity Internal and External Reconciliations” departments
- Address escalated queries and manage the feedback process
- Monitor resolution process
- Formulate corrective actions plans to address frequent issues and problematic areas

3) Management and oversight of reporting function
- Review of Daily reporting on settlement issues. Address areas of non-compliance and deficiency:

- Non-compliance at the Cash Centre level
- Overdue settlements
- Settlements not released due to exceptions
- Rejected settlements on Payment systems
- Review of both internal and external monthly/daily reports

**Minimum Requirements**:

- 3 years of supervisory experience
- Previous Cash Management Centre experience would be highly beneficial
- A solid understanding of SAP would be advantageous
- Computer Literacy in MS Office Packages essential, with specific reference to advance Excel
- Exposure/experience dealing with banking systems
- Knowledge of administrative procedures
- Knowledge of reconciliation procedures
- Knowledge of Cash Management Centre processes
- Knowledge of company policies and procedures
- Willing to work alternate Saturdays and Sundays

**Core Competencies**
- MS Office Computer skills
- Acting professionally
- Sound communication skills (written and verbal)
- Supporting and working with others
- Delivering objectives
- Sharing and cooperating
- Dealing with changing circumstances
- Numerical accuracy and highly methodical working methods are required
- Attention to detail
- Ability to cope with large volumes of data and work

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**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate._