Key Accounts Assistant

6 months ago


Roodepoort, South Africa Clicks Group Limited Full time

**Listing reference**: 016495**Listing status**: Online-
**Position summary**

**Industry**:FMCG & Supply Management
- **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Roodepoort
- **Contract**:Permanent**EE position**:Yes**Introduction**Job description**

**Job Purpose**:
To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives.

**Key Performance Areas**:

- Maintain the general filing system and file all correspondence in an accurate and traceable manner.
- Track, report and manage escalations regarding outstanding shorts.
- Manage shorts investigations with stock control (per SLA requirements).
- Manage paperwork to and from the warehouse accurately and timeously.
- Timeous handling of mail and parcels.
- Manage efficient and professional handling of visitors.
- Manage and maintain adhoc administrative tasks.
- Administrators’ performance, time keeping and quality assurance.
- To receive calls, mails, faxes and attend to all queries.
- Timeous management of urgent and regular queries.
- Timeous delivery of daily, weekly and monthly reports.
- Escalation management on outstanding items from stock control.
- Track and monitor queries until resolution.
- Drive efficiency with all correspondence and queries received.
- Maintain a neat and orderly workspace always.
- Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift).

**Skills**:

- Microsoft Office
- Adobe
- Outlook (End User Computing)
- Advanced Excel
- Analyzing data
- Checking for accuracy
- Ethics
- Maintaining files
- Multi-tasking
- Performing clerical work
- Reporting data
- Researching
- Taking initiative
- Taking personal responsibility
- Thinking logically

**Knowledge**:

- Knowledge of Audit Standards
- Knowledge of business processes
- Knowledge of Customer invoicing, statements

**Personal Competencies**:

- Writing and Reporting
- Working with People
- Analysing
- Following Instructions and Procedures

**Minimum requirements**

**Minimum Education & Qualification**:

- Matric
- Certificate in Office administration or similar will be advantageous

**Minimum Job Related Experience**:

- Sound understanding of office administration
- Customer service experience.
- Filing and all-round administration
- Pharmaceutical exposure (Advantage)


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