Key Accounts Manager: Clover Food Ingredients

6 months ago

Roodepoort, South Africa Clover Recruitment Full time

**Job Advert Summary**:
Clover Food Ingredients is looking for a Key Accounts Manager to join their Sales team, this position will manage and build CFI customer base in South Africa and Sub-Saharan Africa.The position at Clover Head Office in Roodepoort.

**Minimum Requirements**:

- Degree
- Business English: Fluent
- Computer literacy (Intermediate)
- Code 10 motor vehicle license
- Experience in working with senior management
- Travel off-site/overnight stay

**Duties and Responsibilities**:
**Source new customers**
- Provide monthly update on progress in winning prioritised new business
- Document new leads on new business schedule
- Prioritize all new leads and micro manage the process until up and running
- Document persons, timelines, samples and outcomes

**Monitor the order process**
- Ensure planning & execution of the orders - agreed process to be followed
- Communicate with the various delivery service providers internally
- Ensure all required documentation is provided
- Action and document problems ensuring it outcome based. DIFOT register
- Update the contract system (forecasting, contracts, orders etc.) timeously
- Ensure that orders are within the credit limit range
- Ensuring deals heat, pricing, routes, masterdata, accounts details are always up to date

**Maintain customer profiles and demand forecast data**
- Ensure all forecast numbers are up to date per product per delivery point
- Ensure customer understands and buys into the forecasting process
- Communicate any changes with the relevant Supply Chain Manager & Business Manager (financial impact)
- Attend and contribute to the monthly internal demand planning and Ops meetings
- Approve various products with Customers for alternative supply options

**Conduct performance analysis vs budget and targets**
- Achieve agreed targets and forecasts
- Communicate deviations from forecast to Sales Manager, Supply Chain Manager & Business Manager
- Update forecast numbers with new customer information
- Assist with the preparation of the annual business unit budget, covering sales volume & value.
- Maintain relationships with internal and external customers
- Gather, share and document competitor information (with the wider team)
- Weekly/Monthly monitoring of actual volumes vs forecast volumes vs budget volumes
- Monitor YTD actual volumes vs YTD forecast numbers vs YTD budget numbers
- Analyse & Track weekly the actual orders & outstanding orders for a month vs the budget volume & forecast volume

**Develop and create customer plans**
- Develop and maintain customer plans for all A and key B customers
- Propose value and initiatives in customer plans. Cost saving, product initiatives, logístical saving, growth opportunities

**Execute sales calls**
- Prepare agenda and call plan objectives upfront & for every meeting
- Analyse information relating to the customers operating environment
- Identify the opportunity and structure sales calls and all interaction around it
- Structure call to influence outcome
- Document all minutes & actions points
- Create and present customer reviews
- Create and update customer visit register

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