Office Administrator

3 days ago


Hermanus, South Africa AF Consulting Full time

**Job title: Compliance Office Administrator**

**Location: Hermanus, Western Cape**

**Salary: Market-related**

**Responsibilities**:

- Download and organize data and correspondence from stakeholders
- Maintain and organize client contact information
- Maintain storage and organization of client documents
- Undertake general administration duties
- Take responsibility for administration and management of the FICA process including the research of new clients, review of FICA requests, FICA related work-flows, response to FICA queries, and maintaining the FICA registers
- Enhance and build strong and long-lasting relationships with beneficiaries/clients in relation to the transaction types providing excellent customer service
- Work is prepared and completed in line with the procedures, deadlines, and policies in place
- Liaising with local offices, clients, and stakeholders around the world
- Processing paperwork for trades and related activity
- You will assist with the day-to-day queries from Front Office, escalating issues to relevant internal parties when necessary and managing expectations to ensure any problems are addressed and solutions agreed
- Verify that the FICA documents are all in place and they comply with the POPI Act
- Look at and help develop controls and procedures and promote innovative methods/system approaches to meet business needs
- Review and updating of the monthly reports
- Complete any other ad hoc responsibilities inherent to this position

**Requirements**:

- Matric with a relevant tertiary qualification
- Experience with the administration and management of the FICA process essential
- High level of accuracy and keen attention to detail
- Data manipulation and cleaning
- Strong interpersonal skills and the ability to work in a fast-paced environment
- Excellent oral and written communication skills are essential for writing reports and negotiating with clients
- Computer literate


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