Front Office Manager

4 months ago


Hermanus, South Africa Helderberg Personnel Full time

An esteemed, 5-star hotel based in Hermanus has an opportunity for a Front Office Manager. The main purpose of this role is to ensure that guests receive a heart-warming welcome and the coordinating all front office activities, reservations and guest services.

front office manager

**Requirements**:

- Post matric hotel school qualification would be advantageous.
- 3-5 years’ experience in a five-star property
- Good knowledge of OPERA hotel management system
- Proficiency in English (oral and written)
- Computer literate (MS Office, particularly Excel and Word)
- Good organizational and multitasking abilities
- Excellent communication skills
- Must be motivated, enthusiastic, and energetic
- Must be a team player, with a positive attitude
- Must be willing to work shifts (hospitality hours)
- Must be able to work under pressure
- Own transport preferable

**Responsibilities**:

- Supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits
- Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP and this is always adhered to
- Ensuring that all charges are correctly entered on the guest bills and that this is always up to date
- To carry out or ensure that regular on-the-job-training is taking place to agreed standards
- To act as Duty Manager when required
- Ensuring accurate and timeous submission of all reports and administrative work
- To prepare and submit on the required format annual budgetary information as required
- To monitor trends within the industry and make suggestions how these could be implemented
- Train, supervise and support office staff, including receptionist and duty managers
- Schedule shifts
- Ensure timely and accurate guest service
- Ensuring the front desk provides a professional and friendly service for guests
- Dealing with guests, including handling complaints when they come to the desk
- Troubleshooting emergencies and liaising with other departments


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