Marketplace Business Development Administrator
3 months ago
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
**This position reports to the Marketplace Team Leader**
**Your responsibilities will include**:
- Meet KPIs by assisting new Marketplace sellers in onboarding on the platform via multiple contact methods.
- Create value in takealot Marketplace by selling the platform features to new and onboarding sellers.
- Resolve technical queries.
- Assisting new sellers operationally, to make use of account growth tools (promotions, sponsored ads)
- Maintain high service level standards
- Managing a growth and retention pipeline in Salesforce CRM.
- Supporting the business in building a growth and retention function in Marketplace.
- General Salesforce administration and reporting
**Attributes required**:
- Attention to detail
- Excellent verbal communication skills
- Organised, ability to prioritise
- Solutions-oriented, can-do attitude; self-motivated
- Comfortable with learning and adapting to new systems
**Qualifications & Experience**:
- Bachelor's degree or equivalent (preferable)
- Competency in MS Office packages, particularly excel
- At least 1 year related retail / commerce experience (preferable)
- At least 1 year related call center experience (preferable)
- Previous experience in Salesforce CRM or equivalent (preferable)
**The Environment**:
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an **Extra Ordinary Mind** who:
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**:
- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- **thinks like an owner** of the business
- is **SMART, has INTEGRITY** and **is HARD WORKING**
If you meet the above you are an **Extraordinary Mind** so come and join us
- Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._
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